{"id":94577,"date":"2026-09-09T10:57:32","date_gmt":"2026-09-09T08:57:32","guid":{"rendered":"https:\/\/www.ponteo.sk\/?page_id=94577"},"modified":"2026-09-09T11:33:09","modified_gmt":"2026-09-09T09:33:09","slug":"website-legal-documents","status":"publish","type":"page","link":"https:\/\/www.ponteo.sk\/en\/home-en\/website-legal-documents\/","title":{"rendered":"Website legal documents"},"content":{"rendered":"

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WEBSITE LEGAL DOCUMENTS<\/b><\/span><\/span><\/span><\/span><\/p>\n

Operator: Ponteo s.r.o. \u00b7 Company ID (I\u010cO): 44 395 825 \u00b7 VAT ID (I\u010c DPH): SK2022684169<\/span><\/span><\/span><\/p>\n

Premises: Staror\u00edmska 1a, 851 10 Bratislava-Rusovce<\/span><\/span><\/span><\/p>\n

TABLE OF CONTENTS<\/b><\/span><\/span><\/span><\/span><\/p>\n

\n

1 \u00b7 General Terms and Conditions<\/span><\/p>\n

2 \u00b7 Special Terms and Conditions for Online Accommodation Bookings<\/span><\/p>\n

3 \u00b7 Terms and Conditions for the Sale of Gift Vouchers<\/span><\/p>\n

4 \u00b7 Terms and Conditions for Organising Events<\/span><\/p>\n

4B \u00b7 General Terms and Conditions for Organising Events<\/span><\/p>\n

5 \u00b7 Complaints Policy<\/span><\/p>\n

5A \u00b7 Information on Alternative Resolution of Consumer Disputes (ADR)<\/span><\/p>\n

6 \u00b7 Cancellation Terms<\/span><\/p>\n

7 \u00b7 Personal Data Processing Policy<\/span><\/p>\n

8 \u00b7 Information on the Rights of Data Subjects<\/span><\/p>\n

9 \u00b7 Cookie Policy<\/span><\/p>\n

10 \u00b7 Website Terms of Use<\/span><\/p>\n

11 \u00b7 Information for Consumers on Concluding a Distance Contract<\/span><\/p>\n

12 \u00b7 Information on Withdrawal from the Contract<\/span><\/p>\n

13 \u00b7 Hotel Code of Ethics<\/span><\/p>\n

14 \u00b7 Hotel House Rules<\/span><\/p>\n

15 \u00b7 Hotel Accommodation Rules<\/span><\/p>\n

16 \u00b7 Wellness Visitor Rules<\/span><\/p>\n

17 \u00b7 Terms of Use for Gift Vouchers<\/span><\/p>\n

18 \u00b7 Legal Information (Imprint)<\/span><\/p>\n<\/div>\n

1 \u00b7 General Terms and Conditions<\/span><\/span><\/h1>\n

Article I \u2013 Operator and Scope<\/span><\/h2>\n

1.1\u00a0<\/b><\/span><\/span>These General Terms and Conditions (hereinafter the “GTC”) are issued by the company\u00a0<\/span>Ponteo s.r.o.<\/b><\/span>, with registered office at Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, Tax ID (DI\u010c): 2022684169, VAT ID (I\u010c DPH): SK2022684169, registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, Insert No. 54495\/B (hereinafter the “Hotel”), for the provision of services at the PONTEO Activity Park \/ Hotel 4* PONTEO premises, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce. Contact: recepcia@ponteo.sk, tel. +421 2 20 90 90 10, +421 911 44 55 42.<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>The GTC apply to all contractual relationships between the Hotel and the Client in the provision of accommodation, catering, wellness, sports and related services, including bowling and the rental of sports facilities. Online accommodation bookings, the sale of gift vouchers and the organisation of events are additionally governed by special terms and conditions alongside these GTC; in the event of a conflict, the special terms and conditions shall prevail. Membership in the Ponteo Club (CREDIT, GOLD and PLATINUM CARD) is governed by separate membership terms.<\/span><\/p>\n

1.3\u00a0<\/b><\/span><\/span>A Consumer<\/b><\/span>\u00a0is a natural person who, when concluding the contract, is not acting within the scope of their business activity, employment or profession (Section 2(a) of Act No. 108\/2024 Coll.). The provisions of the GTC intended to protect consumers do not apply to clients acting within the scope of business; such relationships are governed by the Commercial Code.<\/span><\/p>\n

1.4\u00a0<\/b><\/span><\/span>The contract is concluded in the Slovak language. Foreign-language versions of the GTC are for informational purposes only; the Slovak version is authoritative.<\/span><\/p>\n

Article II \u2013 Conclusion of the Contract<\/span><\/h2>\n

2.1\u00a0<\/b><\/span><\/span>The contract between the Hotel and the Client arises upon confirmation of the order or booking by the Hotel, payment of the price of the service, receipt of the room key, or other actual commencement of use of the service, whichever occurs first.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>The Hotel’s offers, price lists and promotional materials do not constitute an offer to conclude a contract; the Hotel reserves the right to change them. The price confirmed at the conclusion of the contract is binding on the Client. Submitting a contact form or an inquiry is not a binding order; it is deemed an invitation to submit offers to conclude a contract (Section 43a of the Civil Code).<\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>The Hotel is entitled to refuse to conclude a contract or provide a service to a person who has materially breached contractual obligations towards the Hotel in the past, is visibly under the influence of alcohol or intoxicating substances, or endangers the safety or dignity of other persons.<\/span><\/p>\n

Article III \u2013 Prices and Payment Terms<\/span><\/h2>\n

3.1\u00a0<\/b><\/span><\/span>Prices are stated in euros, including VAT. A local accommodation tax is added to the accommodation price in accordance with the generally binding regulation of the Capital City of the Slovak Republic Bratislava, at the rate applicable at the time of the stay; its amount is stated before the contract is concluded.<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>Payment may be made in cash, by payment card, by bank transfer, by online payment or by PONTEO gift voucher. The Hotel is entitled to require a deposit or a payment card guarantee.<\/span><\/p>\n

3.3\u00a0<\/b><\/span><\/span>When announcing a price reduction, the Hotel also states the lowest price at which it offered the service during the 30 days preceding the price reduction (Section 8 of Act No. 108\/2024 Coll.).<\/span><\/p>\n

3.4\u00a0<\/b><\/span><\/span>An obvious price error caused by a technical system error is not binding on the Hotel; the Hotel shall inform the Client of it without undue delay and enable the Client either to confirm the order at the correct price or to cancel it free of charge.<\/span><\/p>\n

Article IV \u2013 Rights and Obligations of the Parties<\/span><\/h2>\n

4.1\u00a0<\/b><\/span><\/span>The Hotel provides services to the extent and quality corresponding to the category of a 4* accommodation facility under Decree No. 277\/2008 Coll. of the Ministry of Economy of the Slovak Republic.<\/span><\/p>\n

4.2\u00a0<\/b><\/span><\/span>The Client is obliged to comply with the Accommodation Rules, the House Rules and the operating rules of the individual facilities (wellness, fitness, squash, bowling, outdoor playgrounds), which are published on the website and on the premises and form part of the contract.<\/span><\/p>\n

4.3\u00a0<\/b><\/span><\/span>The Client is liable for damage caused to the Hotel’s property by the Client, persons accompanying the Client, or an animal brought onto the Hotel’s premises by the Client.<\/span><\/p>\n

4.4\u00a0<\/b><\/span><\/span>The Hotel is liable for items brought in by accommodated guests pursuant to Section 433 et seq. of the Civil Code; it is liable without limitation for valuables, money and jewellery only if it accepted them for safekeeping against a receipt. The Hotel is liable for vehicles parked in the Hotel’s car park and their accessories pursuant to Section 435 of the Civil Code; it is not liable for items left in a vehicle that are not accessories thereof. A claim for damages must be asserted with the Hotel without undue delay, no later than 15 days from the day on which the injured party became aware of the damage (Section 436 of the Civil Code).<\/span><\/p>\n

Article V \u2013 Liability for Defects, Complaints and Disputes<\/span><\/h2>\n

5.1\u00a0<\/b><\/span><\/span>The Hotel’s liability for defects in services and the complaints procedure are governed by the Complaints Policy published on the website, which forms part of these GTC. Pursuant to Section 5(1)(f) and (g) of Act No. 108\/2024 Coll., the Hotel hereby informs the Client of the existence and duration of the statutory liability for defects in services and of the procedure for asserting them.<\/span><\/p>\n

5.2\u00a0<\/b><\/span><\/span>Cancellation of bookings is governed by the Cancellation Terms published on the website, which form part of these GTC.<\/span><\/p>\n

5.3\u00a0<\/b><\/span><\/span>The Consumer has the right to contact an alternative dispute resolution body under the conditions set out in the Information on Alternative Resolution of Consumer Disputes published on the website (document No. 5A).<\/span><\/p>\n

Article VI \u2013 Force Majeure and Final Provisions<\/span><\/h2>\n

6.1\u00a0<\/b><\/span><\/span>Neither contracting party shall be liable for a breach of obligations caused by force majeure (an extraordinary, unforeseeable, unavoidable event beyond the party’s control \u2013 in particular a natural disaster, an epidemic, or a binding decision of a public authority making performance impossible). If force majeure prevents the provision of a service, the parties shall agree on an alternative date; if no agreement is reached within 14 days, either party has the right to withdraw from the contract and the parties shall return the performance already provided.<\/span><\/p>\n

6.2\u00a0<\/b><\/span><\/span>The Hotel is entitled to unilaterally amend the GTC; the version in effect at the time a particular contract is concluded applies to that contract. The current version is always published on the website.<\/span><\/p>\n

6.3\u00a0<\/b><\/span><\/span>Legal relationships are governed by the laws of the Slovak Republic. The invalidity of an individual provision of the GTC shall not affect the validity of the remaining provisions.<\/span><\/p>\n

This document takes effect on 1 September 2026 and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

2 \u00b7 Special Terms and Conditions for Online Accommodation Bookings<\/span><\/span><\/h1>\n

Article I \u2013 Scope and Relationship to the GTC<\/span><\/h2>\n

1.1\u00a0<\/b><\/span><\/span>These special terms and conditions govern bookings of accommodation and stay packages made through the online booking system available on the website ponteo.sk, by e-mail, or by telephone (contracts concluded at a distance). They supplement the Hotel’s General Terms and Conditions; in the event of a conflict, they shall prevail.<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>Bookings of sports facilities and group classes made through the online iSport system are governed by these terms and conditions to the extent applicable. Bookings made through intermediary portals (OTAs) are governed by the terms and conditions of the relevant portal; these terms and conditions apply to the actual provision of the service by the Hotel.<\/span><\/p>\n

Article II \u2013 Booking Procedure and Conclusion of the Contract<\/span><\/h2>\n

2.1\u00a0<\/b><\/span><\/span>In the booking system, the Client selects the dates, room type and additional services, fills in the required details, and, before submitting the booking, is informed of the main characteristics of the service, the total price including VAT and the local accommodation tax, the payment and cancellation terms, and these terms and conditions.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>Submitting the booking constitutes an order with an obligation to pay; the confirmation button is labelled “<\/span>Booking with obligation to pay<\/b><\/span>” or another unambiguous wording (Section 17 of Act No. 108\/2024 Coll.). Before submission, the Client may check and correct the details entered.<\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>The contract is concluded upon delivery of the booking confirmation to the Client’s e-mail address. The confirmation contains a summary of the booking, the total price, the cancellation terms, and a link to these terms and conditions and the GTC in a durable format. An automatic acknowledgement of receipt of the request is not a booking confirmation.<\/span><\/p>\n

2.4\u00a0<\/b><\/span><\/span>The Hotel archives confirmed bookings in electronic form; the Client receives all essential details in the booking confirmation.<\/span><\/p>\n

Article III \u2013 Online Payment Terms<\/span><\/h2>\n

3.1\u00a0<\/b><\/span><\/span>Depending on the rate selected, the booking is guaranteed by:\u00a0<\/span>a)<\/b><\/span>\u00a0online payment by payment card,\u00a0<\/span>b)<\/b><\/span>\u00a0pre-authorisation\/guarantee of a payment card with payment on site, or\u00a0<\/span>c)<\/b><\/span>\u00a0a pro forma invoice in the case of group bookings. Payment data is processed by a certified payment service provider; the Hotel does not have access to the full card details.<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>If the deposit or guarantee is not provided within the period specified in the booking process, the booking lapses.<\/span><\/p>\n

Article IV \u2013 Delivery Terms (delivery of confirmation and provision of the service)<\/span><\/h2>\n

4.1\u00a0<\/b><\/span><\/span>Delivery of the booking confirmation (voucher): after successful payment or guarantee of the booking, the Hotel shall, without undue delay, as a rule within a few minutes and no later than within 24 hours, deliver the booking confirmation (voucher) in a durable format to the e-mail address provided in the booking. The confirmation contains the identification of the Hotel, the scope and dates of the services ordered, the total price including VAT and the local accommodation tax, the method of payment, the cancellation terms, and a link to these terms and conditions and the GTC; it also serves as proof of purchase of the service.<\/span><\/p>\n

4.2\u00a0<\/b><\/span><\/span>If the confirmation has not been delivered to the Client within 24 hours of payment, the Client should contact the Hotel at recepcia@ponteo.sk or by telephone at +421 2 20 90 90 10; the Hotel shall resend the confirmation without undue delay. The Client is responsible for the correctness of the e-mail address given in the booking.<\/span><\/p>\n

4.3\u00a0<\/b><\/span><\/span>Place and time of provision of the service: the ordered services are provided at the PONTEO Activity Park premises, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce, on the dates specified in the booking confirmation. Check-in and check-out times (check-in from 14:00, check-out by 12:00) are governed by the Accommodation Rules; the times for provision of other services are specified in the booking confirmation or in the operating hours of the relevant facility.<\/span><\/p>\n

4.4\u00a0<\/b><\/span><\/span>Gift vouchers purchased online are delivered electronically in PDF format to the buyer’s e-mail address no later than 3 business days after the payment is credited, or alternatively may be collected in person at reception; details are set out in document No. 3.<\/span><\/p>\n

4.5\u00a0<\/b><\/span><\/span>No transport or packaging costs are associated with the provision of the service. Electronic delivery of the confirmation is free of charge.<\/span><\/p>\n

Article V \u2013 Withdrawal from the Contract and Cancellation of the Booking<\/span><\/h2>\n

5.1\u00a0<\/b><\/span><\/span>A booking of accommodation for a specific date is a contract for accommodation services with an agreed time of performance; the consumer therefore does not have the right to withdraw from the contract within 14 days under Section 19(1)(l) of Act No. 108\/2024 Coll. Details are set out in the Information on Withdrawal from the Contract document.<\/span><\/p>\n

5.2\u00a0<\/b><\/span><\/span>Cancellation and changes to bookings are governed by the Cancellation Terms published on the website and repeated in the booking confirmation.<\/span><\/p>\n

Article VI \u2013 Technical Conditions<\/span><\/h2>\n

6.1\u00a0<\/b><\/span><\/span>The Hotel is not liable for unavailability of the booking system caused by circumstances beyond its control (network outage, third-party interference, maintenance). The Hotel shall, where possible, announce planned maintenance in advance.<\/span><\/p>\n

6.2\u00a0<\/b><\/span><\/span>The Client is responsible for the correctness of the details provided in the booking, including the e-mail address to which the confirmation is delivered.<\/span><\/p>\n

This document takes effect on 1 September 2026 and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

3 \u00b7 Terms and Conditions for the Sale of Gift Vouchers<\/span><\/span><\/h1>\n

Article I \u2013 Subject Matter<\/span><\/h2>\n

1.1\u00a0<\/b><\/span><\/span>These terms and conditions govern the purchase of PONTEO gift vouchers (hereinafter the “voucher”) through the website ponteo.sk, by e-mail, or in person at reception. The voucher entitles its holder to use the Hotel’s services up to the value of the voucher, or to use the specific service stated on the voucher (e.g. a stay package, wellness, massage, bowling, or a dining experience at the PONTEO restaurant).<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>Use of the voucher is governed by the Terms of Use for Gift Vouchers published on the website; the purchaser is obliged to make the recipient aware of them.<\/span><\/p>\n

Article II \u2013 Order and Delivery<\/span><\/h2>\n

2.1\u00a0<\/b><\/span><\/span>The purchase contract is concluded upon confirmation of the order by the Hotel and payment of the purchase price. Submitting an online order carries an obligation to pay.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>The voucher is delivered:\u00a0<\/span>a)<\/b><\/span>\u00a0electronically in PDF format to the buyer’s e-mail address without undue delay after the payment is credited, no later than within 3 business days, or\u00a0<\/span>b)<\/b><\/span>\u00a0in a gift presentation, collected in person at reception, or alternatively by post for a fee according to the price list.<\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>The voucher contains a unique code, the value or designation of the service, and an expiry date. The purchaser is obliged to protect the code from misuse; the Hotel is not liable for use of the voucher by a person presenting the code, unless the loss was reported in advance in accordance with the Terms of Use for Gift Vouchers.<\/span><\/p>\n

Article III \u2013 Withdrawal from the Contract in the Case of a Distance Purchase<\/span><\/h2>\n

3.1\u00a0<\/b><\/span><\/span>When purchasing a voucher over the internet or by telephone, the consumer has the\u00a0<\/span>right to withdraw from the contract within 14 days<\/b><\/span>\u00a0of delivery of the voucher, without giving any reason (Section 19 et seq. of Act No. 108\/2024 Coll.). This right does not apply to a voucher tied to a specific date for the provision of a service (e.g. a ticket to an event with a set date).<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>Withdrawal may be sent by e-mail to recepcia@ponteo.sk or by post, including by using the model withdrawal form that forms part of the Information on Withdrawal from the Contract document. The Hotel shall refund the purchase price within 14 days of receipt of the withdrawal, using the same method by which it was paid.<\/span><\/p>\n

3.3\u00a0<\/b><\/span><\/span>If the consumer requests that use of the voucher begin before the withdrawal period expires and fully uses the voucher within that period, the right of withdrawal lapses; in the case of partial use, the consumer shall pay the price of the services actually provided.<\/span><\/p>\n

Article IV \u2013 Complaints<\/span><\/h2>\n

4.1\u00a0<\/b><\/span><\/span>Non-delivery of the voucher, incorrect details on the voucher, or a non-functional code shall be claimed by the purchaser in accordance with the Complaints Policy, without undue delay after discovery and no later than the expiry of the voucher’s validity; the Hotel shall arrange a remedy without undue delay, as a rule by reissuing the voucher.<\/span><\/p>\n

This document takes effect on 1 September 2026 and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

4 \u00b7 Terms and Conditions for Organising Events<\/span><\/span><\/h1>\n

These terms and conditions govern events organised by the Hotel or held on its premises: public events with tickets (tastings, concerts, barbecues, etc. \u2013 Part A) and private and corporate events by order \u2013 weddings, family celebrations, conferences in the Slovakia, Bohemia, Austria and Hungaria halls and in the restaurant, terrace, team-building events and sports training camps (Part B). The provisions intended for consumers do not apply to business clients; their relationships are governed by the Commercial Code.<\/span><\/p>\n

PART A \u2013 Public Events with Tickets<\/span><\/h2>\n

A.1\u00a0<\/b><\/span><\/span>Tickets may be purchased online, at reception, or by another method specified for the particular event. The contract is concluded upon payment of the ticket price. For tastings and events where alcohol is served, admission is permitted only to persons over 18 years of age; the Hotel is entitled to request proof of age.<\/span><\/p>\n

A.2\u00a0<\/b><\/span><\/span>The purchase of a ticket to an event with a specific date is a contract for services related to leisure-time activities for an agreed time of performance; the consumer\u00a0<\/span>does not have the right to withdraw from the contract within 14 days<\/b><\/span>\u00a0under Section 19(1)(l) of Act No. 108\/2024 Coll. Refunds of admission fees are governed by the Cancellation Terms.<\/span><\/p>\n

A.3\u00a0<\/b><\/span><\/span>If the Hotel cancels the event, it shall refund the entire admission fee to the Client within 14 days or offer the Client an alternative date or a voucher for the value of the admission fee; the choice belongs to the Client. For outdoor events (barbecues, outdoor group classes, etc.), the Hotel is entitled, due to adverse weather, to change the venue within the premises or the programme while retaining the overall character of the event; a material change gives rise to a right to a refund of the admission fee.<\/span><\/p>\n

A.4\u00a0<\/b><\/span><\/span>Participants are obliged to follow the organiser’s instructions and the House Rules. The Hotel may exclude from the event a person who, despite a warning, disrupts its course or endangers other persons, without any right to a refund of the admission fee. Participation in physical activities is at the participant’s own risk; the events are not a healthcare service.<\/span><\/p>\n

PART B \u2013 Weddings, Celebrations, Conferences and Corporate Events<\/span><\/h2>\n

B.I \u2013 Order and Conclusion of the Contract<\/span><\/h3>\n

B.1\u00a0<\/b><\/span><\/span>A Client’s inquiry (contact form, e-mail to eventy@ponteo.sk or svadby@ponteo.sk, or telephone) is not binding. On its basis, the Hotel shall send the Client a non-binding draft order specifying the scope of services, the date, and the estimated price, as a rule by e-mail in PDF format.<\/span><\/p>\n

B.2\u00a0<\/b><\/span><\/span>A clear and unambiguous confirmation of the draft in the body of the e-mail turns the order into a binding order of the Client. The contract arises upon delivery to the Client’s e-mail address of the Hotel’s confirmation of receipt and acceptance of the binding order; a handwritten signature on a single document is not required unless the Hotel determines otherwise in a specific case. By confirming the order, the Client confirms that it has read these terms and conditions and the Complaints Policy.<\/span><\/p>\n

B.3\u00a0<\/b><\/span><\/span>Changes to material elements of the contract (date, premises, unit prices, cancellation) are made by means of a PDF amendment confirmed by e-mail in the same manner as the original order. Operational changes (number of guests, final menu, rooming list, schedule, technical requirements) may be agreed directly by e-mail. The Hotel is not obliged to accommodate a request for a change if its operational or capacity possibilities do not allow it.<\/span><\/p>\n

B.II \u2013 Price, Deposits and Final Settlement<\/span><\/h3>\n

B.4\u00a0<\/b><\/span><\/span>The price for the rental of the premises is fixed; the price of catering and additional services is an estimate and shall be finally determined after the event based on actual consumption (actual number of guests, consumption, additionally ordered services).<\/span><\/p>\n

B.5\u00a0<\/b><\/span><\/span>If the period between the conclusion of the contract and the event exceeds 6 months, the Hotel is entitled to unilaterally increase the unit prices in the event of a demonstrable increase in direct costs (energy, raw materials) or if inflation announced by the Statistical Office of the Slovak Republic for the preceding year exceeds 4%; the total increase shall not exceed\u00a0<\/span>15% (price cap)<\/b><\/span>\u00a0of the originally agreed price. The Hotel shall inform the Client of the change no later than 30 days before the event; a Client who is a consumer and does not agree with the increase has the right to withdraw from the contract within 15 days of the notification, without penalty, with a refund of all payments.<\/span><\/p>\n

B.6\u00a0<\/b><\/span><\/span>Unless otherwise agreed in the contract, the order, or a separate written agreement of the parties (an e-mail is sufficient), the Client shall pay deposits as follows:<\/span><\/p>\n

a)<\/b><\/span><\/span>\u00a0a first deposit payment (booking fee) amounting to 20% of the total estimated price of the services, including the fixed price for the rental of the premises (hereinafter the “estimated price”), due within 14 days of the conclusion of the contract, based on a pro forma invoice issued by the Hotel;<\/span><\/span><\/p>\n

b)<\/b><\/span><\/span>\u00a0a second deposit payment amounting to the difference between 80% of the estimated price and the booking fee already paid, due no later than 60 days before the date of the event;<\/span><\/span><\/p>\n

c)<\/b><\/span><\/span>\u00a0for an event agreed less than 60 days in advance, the deposit payments are merged into a single payment amounting to 80% of the estimated price, due within the period agreed in the contract, or otherwise before the event begins; in that case, points a) and b) shall not apply and point 3.4 shall apply mutatis mutandis to the consequences of non-payment.<\/span><\/span><\/p>\n

If the first deposit payment is not paid by its due date, the contract terminates (a resolutory condition under Section 36 of the Civil Code), unless the parties agree otherwise in writing. The remainder of the price shall be settled in the final settlement under point B.7. Deposits, unless otherwise agreed in the contract:<\/span><\/p>\n

B.7\u00a0<\/b><\/span><\/span>The final settlement shall be made after the end of the event; the deposits paid shall be deducted in the settlement invoice. Any outstanding balance is due within 14 days of the invoice being issued; the Hotel shall refund any overpayment within 14 days, unless it is set off against other claims. If a minimum guaranteed consumption is agreed in the contract and actual consumption does not reach it, the Hotel shall invoice the difference.<\/span><\/p>\n

B.III \u2013 Course of the Event<\/span><\/h3>\n

B.8\u00a0<\/b><\/span><\/span>The Hotel shall hand over the premises to the organiser for the rental period specified in the contract. A handover and return protocol documenting the condition of the premises and inventory shall be drawn up when the premises are handed over and returned; if the organiser refuses to sign the protocol or to cooperate, the Hotel shall draw up a record in the presence of a witness, which shall be deemed a proper protocol. Any damage identified upon return that was not recorded at handover shall be deemed to have been caused during the rental period; the organiser is liable for compensating it.<\/span><\/p>\n

B.9\u00a0<\/b><\/span><\/span>The organiser shall notify the final number of participants, binding for invoicing purposes, no later than 7 business days before the event; this number is the minimum basis for the settlement even if actual attendance is lower. The final choice of menu and drinks shall be confirmed no later than 30 days before the event; the schedule of the event shall be delivered no later than 7 business days in advance. If these deadlines are not met, the alternative determination under the contract or the last undisputed proposal shall apply; for an event agreed within a shorter timeframe, the deadlines shall be shortened proportionately.<\/span><\/p>\n

B.10\u00a0<\/b><\/span><\/span>The organiser is liable for the conduct of external suppliers (music production, photographers, decorators, agencies), for making them aware of the Hotel’s instructions, and for any damage they cause. Decorations and interventions in the premises (taping, drilling, hanging) require the Hotel’s prior consent (an e-mail is sufficient); items brought in must be removed by the end of the rental period. Bringing in one’s own food (including cakes and pastries) and drinks is possible only on the basis of predch\u00e1dzaj\u00facej dohody; hotel je opr\u00e1vnen\u00fd \u00fa\u010dtova\u0165 servisn\u00fd poplatok (korkovn\u00e9) a organiz\u00e1tor zodpoved\u00e1 za zdravotn\u00fa nez\u00e1vadnos\u0165 a p\u00f4vod vnesen\u00fdch potrav\u00edn.<\/span><\/p>\n

B.11\u00a0<\/b><\/span><\/span>Fees payable to collective rights management organisations (SOZA, LITA, SLOVGRAM) for public musical or other production as part of the event shall be settled by the organiser separately and at its own expense. The use of the organiser’s own higher-power electrical equipment requires the Hotel’s prior consent.<\/span><\/p>\n

B.12\u00a0<\/b><\/span><\/span>Loud musical production in the outdoor area of the premises must end no later than 22:00, out of consideration for the neighbouring Rusovce borough; indoors, the time agreed in the contract applies, but no later than 02:00. After that time, the organiser is obliged to ensure that night-time quiet is observed.<\/span><\/p>\n

B.IV \u2013 Cancellation and Withdrawal<\/span><\/h3>\n

B.13\u00a0<\/b><\/span><\/span>The cancellation terms for events, including the special bands applicable to events agreed at short notice, are set out in the Cancellation Terms (document No. 6, Article III). The cancellation fee is a lump-sum compensation for the Hotel’s damage caused by blocking the date and capacity; deposits paid are set off against it.<\/span><\/p>\n

B.14\u00a0<\/b><\/span><\/span>The Hotel is entitled to withdraw from the contract with immediate effect if: a) the Client is more than 7 days in default of payment of a deposit; b) the services were booked on the basis of materially false information; c) the Client, participants or suppliers grossly breach these terms and conditions or endanger the property, health or operation of the Hotel; d) performance is prevented by force majeure; e) there is a reasonable concern that the event will endanger the safety, good reputation or proper operation of the Hotel, or is contrary to law or good morals. In cases a) to c), the Hotel is entitled to the cancellation fee; in case e), to compensation for demonstrably incurred costs up to the amount of the first deposit payment.<\/span><\/p>\n

B.15\u00a0<\/b><\/span><\/span>The Client who is a consumer acknowledges that, under Section 19(1)(l) of Act No. 108\/2024 Coll., it\u00a0<\/span>does not have the right to withdraw<\/b><\/span>\u00a0from a contract concluded at a distance without giving a reason within a period of 14 days, since the subject matter of the contract is the provision of catering services or services related to leisure-time activities at a precisely agreed time or within a precisely agreed period.<\/span><\/p>\n

This document takes effect on 1 September 2026<\/span>\u00a0<\/b><\/span><\/span>and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

4B \u00b7 General Terms and Conditions for Organising Events<\/span><\/span><\/h1>\n

Article I \u2013 Introductory Provisions and Definitions<\/span><\/h2>\n

1.1\u00a0<\/b><\/span><\/span>These General Terms and Conditions (hereinafter the “GTC”) govern the contractual relationships between the company\u00a0<\/span>Ponteo s.r.o.<\/b><\/span>, with registered office at Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, Insert No. 54495\/B, premises PONTEO Activity Park, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce (hereinafter the “Hotel”), and its clients in connection with the provision of event, conference, catering, accommodation and other related services in connection with events (hereinafter the “services”). Contact: eventy@ponteo.sk, +421 911 44 55 48.<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>These GTC apply exclusively to a Client that is an\u00a0<\/span>entrepreneur<\/b><\/span>\u00a0and that, when concluding the contract, is acting within the scope of its business activity; the legal relationships are governed by the Commercial Code. For Clients who are consumers, the Terms and Conditions for Organising Events (document No. 4) published on the website apply.<\/span><\/p>\n

1.3\u00a0<\/b><\/span><\/span>These GTC form an integral part of every contract concluded between the Hotel and the Client (Section 273 of the Commercial Code); deviating written arrangements in the contract shall prevail. The Client’s own terms and conditions shall not apply unless the Hotel has expressly accepted them in writing.<\/span><\/p>\n

1.4\u00a0<\/b><\/span><\/span>Definitions:\u00a0<\/span>Order<\/b><\/span>\u00a0means a proposal for the scope of services, date and prices prepared by the Hotel and sent to the Client, as a rule by e-mail in PDF; until it is bindingly confirmed by the Client, it constitutes a non-binding proposal.\u00a0<\/span>Binding Order<\/b><\/span>\u00a0means an order whose acceptance the Client has confirmed by e-mail; it constitutes a binding proposal to conclude a contract.\u00a0<\/span>Contract<\/b><\/span>\u00a0arises upon delivery to the Client’s e-mail address of the Hotel’s confirmation of acceptance of the binding order; a handwritten signature on a single document is not required unless the Hotel determines otherwise.\u00a0<\/span>Organiser<\/b><\/span>\u00a0means the Client or a person authorised by the Client in writing to arrange the event; unless otherwise agreed, the Client is also the organiser.\u00a0<\/span>Event<\/b><\/span>\u00a0means a corporate, social or private occasion (conference, team-building, sports training camp, wedding, celebration) which, as a rule, is attended by 10 or more persons.\u00a0<\/span>Force Majeure<\/b><\/span>\u00a0means an extraordinary, unforeseeable, unavoidable event beyond a party’s control that prevents that party from performing its obligations.<\/span><\/p>\n

Article II \u2013 Booking and Conclusion of the Contract<\/span><\/h2>\n

2.1\u00a0<\/b><\/span><\/span>A Client’s inquiry (contact form, e-mail, telephone call) is not binding and is deemed an invitation to submit offers to conclude a contract (Section 43a of the Civil Code). On its basis, after clarifying the details (date, premises \u2013 the Slovakia, Bohemia, Austria, Hungaria halls, restaurant, terrace, outdoor area of the premises, accommodation capacities \u2013 scope, number of persons), the Hotel shall prepare and send a non-binding draft order.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>By confirming the order, the Client simultaneously confirms that it has read these GTC and the Complaints Policy, understood them, and agrees with them in full; the GTC were made available to the Client when the draft order was sent and are published on the website and available for inspection at reception.<\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>The Hotel reserves the right to refuse the Client’s proposal, in particular if the Client has previously breached obligations towards the Hotel (non-payment, a serious breach of the GTC, causing damage).<\/span><\/p>\n

2.4\u00a0<\/b><\/span><\/span>Changes to the contract:\u00a0<\/span>a)<\/b><\/span>\u00a0changes to material elements (date, premises, unit prices, cancellation) are made by means of a PDF amendment confirmed by e-mail in the same manner as the original order;\u00a0<\/span>b)<\/b><\/span>\u00a0operational changes (number of guests, final menu, rooming list, schedule, technical requirements) may be agreed directly in the body of an e-mail;\u00a0<\/span>c)<\/b><\/span>\u00a0the Client’s request for a change becomes binding at the moment of the Hotel’s express e-mail confirmation; p\u00edsomn\u00fa formu sa pova\u017euje e-mail z adresy klienta uvedenej v zmluve;\u00a0<\/span>d)<\/b><\/span>\u00a0the Hotel is not obliged to accommodate a change if its operational or capacity possibilities do not allow it.<\/span><\/p>\n

Article III \u2013 Prices and Payment Terms<\/span><\/h2>\n

3.1\u00a0<\/b><\/span><\/span>Prices are in euros and include VAT at the statutory rate in effect at the time the service is provided. The price for the rental of the premises is fixed; the price of catering and additional services is an estimate and shall be finally determined after the event based on actual consumption.<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>If the period between the conclusion of the contract and the provision of the services exceeds 6 months, the Hotel is entitled to unilaterally increase the unit prices in the event of a demonstrable increase in direct costs (energy, raw materials) or if inflation announced by the Statistical Office of the Slovak Republic for the preceding calendar year exceeds 4%; the total increase shall not exceed\u00a0<\/span>15% (price cap)<\/b><\/span>\u00a0of the original estimated price. The Hotel shall inform the Client of the change in writing no later than 90 days before the event.<\/span><\/p>\n

3.3\u00a0<\/b><\/span><\/span>Unless otherwise agreed in the contract, the Client shall pay deposits as follows:<\/span><\/p>\n

a)<\/b><\/span><\/span>\u00a0a first deposit payment (booking fee) amounting to 20% of the estimated price of the services, due within 14 days of the conclusion of the contract, based on a pro forma invoice;<\/span><\/span><\/p>\n

b)<\/b><\/span><\/span>\u00a0a second deposit payment amounting to the difference between 80% of the estimated price of the services and the booking fee already paid, due no later than 60 days before the date of the event;<\/span><\/span><\/p>\n

c)<\/b><\/span><\/span>\u00a0for an event agreed less than 60 days in advance, the deposit payments are merged into a single payment amounting to 80% of the estimated price, due within the period agreed in the contract, or otherwise before the event begins; in that case, points a) and b) shall not apply and point 3.4 shall apply mutatis mutandis to the consequences of non-payment.<\/span><\/span><\/p>\n

3.4\u00a0<\/b><\/span><\/span>If the Client fails to pay the first deposit payment properly and in time, the contract terminates from the outset (a resolutory condition under Section 36 of the Civil Code), unless the parties agree otherwise in writing (an e-mail is deemed a written agreement); any performance provided prior to the termination of the contract shall be treated as unjust enrichment. In such a case, the Hotel is not obliged to hold the date and premises.<\/span><\/p>\n

3.5\u00a0<\/b><\/span><\/span>The final settlement shall be made after the end of the event based on actual consumption; the deposits paid shall be deducted in the settlement invoice. Any outstanding balance is due within 14 days of the invoice being issued; the Hotel shall refund any overpayment within 14 days, unless it is set off against other claims of the Hotel (compensation for damage, cancellation fees).<\/span><\/p>\n

3.6\u00a0<\/b><\/span><\/span>In the event of a delay in payment of any amount (other than the first deposit payment under point 3.4), the Hotel is entitled to charge default interest at a rate of\u00a0<\/span>0.05% of the amount owed for each day of delay, including the day on which the delay begins<\/b><\/span>; this shall not affect the right to compensation for damage.<\/span><\/p>\n

3.7\u00a0<\/b><\/span><\/span>Minimum guaranteed consumption: if agreed in the contract (in particular for exclusive rental of the premises in the high season), the Client is obliged to reach it; if actual consumption does not reach the agreed amount, the Hotel shall invoice the difference.<\/span><\/p>\n

Article IV \u2013 Special Conditions for the Organisation of Events<\/span><\/h2>\n

4.1\u00a0<\/b><\/span><\/span>Rental period and protocols: the Hotel shall provide the organiser with the premises within the timeframe specified in the contract. The Hotel is entitled (but not obliged), upon handover, to require that a protocol be drawn up recording the handover of the premises to the organiser; if no protocol is drawn up, it shall be presumed that the premises, inventory and equipment were handed over in flawless condition. After the end of the rental period, the Hotel shall carry out an inspection and draw up a protocol recording the Hotel’s taking back of the premises. If the organiser refuses to cooperate or to sign, the Hotel shall draw up the protocol unilaterally in the presence of a witness; the record thus prepared shall be deemed a proper protocol and the condition recorded therein shall be deemed proven. Damage recorded in the final protocol shall be invoiced to the organiser.<\/span><\/p>\n

4.2\u00a0<\/b><\/span><\/span>The organiser shall notify the final number of participants by e-mail no later than 7 business days before the event; this number is the minimum basis for the settlement (in particular of catering) even if actual attendance is lower. Any increase in the number is subject to e-mail acceptance by the Hotel confirming the availability of capacity. If the organiser fails to notify the number within the deadline, the number stated in the contract shall apply.<\/span><\/p>\n

4.3\u00a0<\/b><\/span><\/span>The organiser is obliged to demonstrably make all external suppliers (music production, photographers, decorators, agencies) aware of the Hotel’s safety regulations and internal instructions, and is liable for their compliance as well as for any damage caused by the suppliers to the property of the Hotel or of third parties.<\/span><\/p>\n

4.4\u00a0<\/b><\/span><\/span>Decorations, installations and other interventions in the premises (taping, drilling, hanging items on walls, ceilings and inventory) are subject to the Hotel’s prior written consent (an e-mail is sufficient); access and preparatory work are possible only after the rental period has begun. The organiser shall ensure that all items brought in are removed and that the premises are restored to their original condition no later than by the end of the rental period.<\/span><\/p>\n

4.5\u00a0<\/b><\/span><\/span>Bringing in one’s own food (including cakes and pastries) and drinks is possible only on the basis of prior express agreement with the Hotel (an e-mail is sufficient); the Hotel is entitled to charge a service fee (corkage) according to the price list. The organiser bears full responsibility for the health and hygiene safety, proper storage and origin of the food and drinks brought in, and bears all liability for harm caused in connection with their consumption.<\/span><\/p>\n

4.6\u00a0<\/b><\/span><\/span>Fees payable to collective rights management organisations (SOZA, LITA, SLOVGRAM) for public musical, audiovisual or other artistic production as part of the event shall be settled by the organiser separately and at its own expense.<\/span><\/p>\n

4.7\u00a0<\/b><\/span><\/span>The use of the organiser’s own electrical, technical or other equipment with higher power consumption requires the Hotel’s prior consent; the organiser bears full responsibility for its technical safety and for any damage it causes.<\/span><\/p>\n

4.8\u00a0<\/b><\/span><\/span>Night-time quiet and musical production: loud musical production in the outdoor area of the premises must end no later than 22:00, out of consideration for the neighbouring residential area of Rusovce; indoors, no later than 02:00, unless expressly agreed otherwise in the contract. After that time, the organiser shall ensure that night-time quiet is observed.<\/span><\/p>\n

4.9\u00a0<\/b><\/span><\/span>The organiser shall deliver the schedule of the event by e-mail no later than 7 business days in advance; otherwise the Hotel is entitled to proceed according to its own schedule. The organiser shall confirm the final choice of menu and drinks no later than 30 days before the event; if the additional 3-day period granted by the Hotel expires without a response, the choice specified in the contract or in the last undisputed proposal shall apply.<\/span><\/p>\n

4.10\u00a0<\/b><\/span><\/span>Delay in returning the premises: if the organiser fails to hand back the premises properly cleared by the end of the rental period, the Hotel is entitled to charge a contractual penalty of EUR 150 for each hour of delay commenced; this shall not affect the right to compensation for damage.<\/span><\/p>\n

4.11\u00a0<\/b><\/span><\/span>For an event agreed within a short timeframe, where the deadlines under points 4.2 and 4.9 cannot be met, those deadlines shall be shortened proportionately; the organiser shall fulfil the relevant obligations without undue delay after the conclusion of the contract.<\/span><\/p>\n

Article V \u2013 Change, Cancellation of the Booking and Cancellation Terms<\/span><\/h2>\n

The Client acknowledges and agrees that events under these GTC generally require the exclusive blocking of a substantial part of, or the entire, capacity of the Hotel, often more than a year in advance, and that the Hotel therefore actively declines other business opportunities for that date. The cancellation fee agreed in point 5.3 therefore represents\u00a0<\/span>lump-sum compensation for damage<\/b><\/span>\u00a0(in particular loss of revenue and lost profit) arising from the futile blocking of the date; both parties consider its amount to be reasonable.<\/span><\/p>\n

5.1\u00a0<\/b><\/span><\/span>The Client has the right to cancel the ordered services in writing (by e-mail); the date on which the cancellation is received by the Hotel is decisive.<\/span><\/p>\n

5.2\u00a0<\/b><\/span><\/span>A change of the event date (postponement) is not a matter of right; the Hotel’s consent, the conditions of postponement (e.g. an administrative fee), and the crediting of deposits already paid towards the new date are subject exclusively to an individual written agreement under point 2.4(a).<\/span><\/p>\n

5.3\u00a0<\/b><\/span><\/span>Unless otherwise agreed in the contract, the following cancellation fees apply, calculated from the prices agreed in the contract, whereby the “remaining estimated price” means the part of the estimated price not covered by the first deposit payment:<\/span><\/p>\n

a)\u00a0<\/b><\/span><\/span>more than 60 days before the date: 100% of the first deposit payment;<\/span><\/p>\n

b)<\/b><\/span><\/span>\u00a0from 60 to 31 days (inclusive): 100% of the first deposit payment and 50% of the remaining estimated price;<\/span><\/p>\n

c)<\/b><\/span><\/span>\u00a030 days or less before the date, including non-attendance by the Client: 100% of the first deposit payment and 80% of the remaining estimated price.<\/span><\/p>\n

5.4\u00a0<\/b><\/span><\/span>For an event agreed less than 60 days before the date, where a single merged deposit payment is made under point 3.3(c), the following cancellation fees shall apply instead of point 5.3; for this purpose, the first deposit payment is deemed to be the amount corresponding to 20% of the estimated price, and the remaining estimated price is deemed to be its unpaid portion:<\/span><\/p>\n

a)<\/b><\/span><\/span>\u00a0more than 30 days before the date: 100% of the first deposit payment; the remainder of the deposit paid shall be refunded to the Client;<\/span><\/p>\n

b)<\/b><\/span><\/span>\u00a0from 30 to 15 days (inclusive): 100% of the first deposit payment and 30% of the remaining estimated price;<\/span><\/p>\n

c)<\/b><\/span><\/span>\u00a0from 14 to 4 days (inclusive): 100% of the first deposit payment and 50% of the remaining estimated price;<\/span><\/p>\n

d)<\/b><\/span><\/span>\u00a03 days or less before the date, including non-attendance by the Client: 100% of the first deposit payment and 80% of the remaining estimated price.<\/span><\/p>\n

5.5\u00a0<\/b><\/span><\/span>Deposits paid shall be set off against the cancellation fee. If the deposits are lower, the Client shall pay the difference within 14 days of receipt of the settlement; if they are higher, the Hotel shall refund the difference within 14 days to the account from which the payments were made. The application of the cancellation fee (contractual penalty) shall not affect the Hotel’s right to compensation for damage exceeding the contractual penalty (Section 545(2) of the Civil Code in conjunction with Section 300 et seq. of the Commercial Code).<\/span><\/p>\n

5.6\u00a0<\/b><\/span><\/span>The Hotel is entitled to withdraw from the contract with immediate effect if:\u00a0<\/span>a)<\/b><\/span>\u00a0the Client is more than 7 days in default of payment of a deposit payment (other than the first, which is governed by point 3.4);\u00a0<\/span>b)<\/b><\/span>\u00a0the services were booked on the basis of materially false or misleading information;\u00a0<\/span>c)<\/b><\/span>\u00a0the Client, participants or external suppliers grossly breach these GTC, their conduct causes or immediately threatens to cause significant damage to property or health, or they disrupt the proper operation of the Hotel;\u00a0<\/span>d)<\/b><\/span>\u00a0performance is prevented by force majeure;\u00a0<\/span>e)<\/b><\/span>\u00a0there is reasonable suspicion that holding the event could endanger the good reputation, safety or proper operation of the Hotel, or that it is contrary to law or good morals. In the event of withdrawal for reasons a) to c), the Hotel is entitled to the cancellation fee under point 5.3; in the event of withdrawal for reason e), to compensation for costs actually and demonstrably incurred, up to the amount of the first deposit payment.<\/span><\/p>\n

Article VI \u2013 Liability for Damage<\/span><\/h2>\n

6.1\u00a0<\/b><\/span><\/span>The Hotel is liable for damage to the vehicles of Clients and participants parked in the Hotel’s car park and to their accessories pursuant to Section 435 of the Civil Code; the Hotel cannot release itself from this statutory strict liability by unilateral declaration or agreement. The Hotel is not liable for items left in a vehicle that are not accessories thereof. A claim for damages must be asserted with the Hotel without undue delay, no later than 15 days from the day on which the injured party became aware of the damage (Section 436 of the Civil Code); we recommend reporting any damage to reception without delay.<\/span><\/p>\n

6.2\u00a0<\/b><\/span><\/span>The Client is liable for damage to the Hotel’s property caused by the Client itself; the organiser is liable for damage caused by any participant in its event and shall provide the Hotel with full cooperation in identifying the person causing the damage and in asserting the claim.<\/span><\/p>\n

6.3\u00a0<\/b><\/span><\/span>The Hotel’s liability for loss, damage or theft of items brought by the organiser, participants or suppliers into the event premises (gifts, equipment, decorations, personal belongings) is governed by the mandatory provisions of Section 433 et seq. of the Civil Code; the Hotel cannot release itself from this liability. The Hotel is liable without limitation for jewellery, money and other valuables only if it accepted them for special safekeeping at reception against a written receipt.<\/span><\/p>\n

Article VII \u2013 Protection of Personal Data<\/span><\/h2>\n

7.1\u00a0<\/b><\/span><\/span>The Hotel processes the personal data of the Client and contact persons in accordance with the GDPR and Act No. 18\/2018 Coll.; details, including the purposes, legal bases, recipients and rights of data subjects, are set out in the Personal Data Processing Policy published on ponteo.sk. Contact: jarinova@ponteo.sk.<\/span><\/p>\n

7.2\u00a0<\/b><\/span><\/span>The organiser is responsible for being authorised to provide the Hotel with the personal data of the event’s participants (names, accommodation preferences, allergy information) and declares that it has informed the participants of the Hotel’s processing of their data in accordance with the policy published on the website.<\/span><\/p>\n

7.3\u00a0<\/b><\/span><\/span>Without the Client’s prior separate written consent, the Hotel will not create or use for its own marketing purposes any photographs or video recordings from the event in which identifiable persons appear.<\/span><\/p>\n

Article VIII \u2013 Force Majeure<\/span><\/h2>\n

8.1\u00a0<\/b><\/span><\/span>Neither contracting party shall be liable for a breach of obligations caused by force majeure circumstances which it could not influence even by exerting all reasonably required effort.<\/span><\/p>\n

8.2\u00a0<\/b><\/span><\/span>If force majeure prevents the Hotel from providing performance at the agreed time, the parties shall agree on further steps, in particular an alternative date. If no agreement is reached within 14 days, either party has the right to withdraw from the contract; the parties shall return the performance provided, and the Hotel shall be entitled to reimbursement of costs demonstrably and purposefully incurred in connection with the preparation of the services.<\/span><\/p>\n

Article IX \u2013 Final Provisions<\/span><\/h2>\n

9.1\u00a0<\/b><\/span><\/span>These GTC and the legal relationships arising from them are governed by the laws of the Slovak Republic. The parties shall primarily seek to resolve disputes by agreement; otherwise the general courts of the Slovak Republic shall have jurisdiction.<\/span><\/p>\n

9.2\u00a0<\/b><\/span><\/span>The invalidity or ineffectiveness of any provision shall not affect the validity and effectiveness of the remaining provisions.<\/span><\/p>\n

9.3\u00a0<\/b><\/span><\/span>The Hotel reserves the right to amend these GTC; an amendment takes effect on the day of its publication on the website. For contracts concluded before that date, the version in effect at the time of their conclusion shall apply.<\/span><\/p>\n

This document takes effect on 1 September 2026 and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

5 \u00b7 Complaints Policy<\/span><\/span><\/h1>\n

This Complaints Policy governs the procedure to be followed by the Client and Ponteo s.r.o. when asserting rights arising from liability for defects in services provided and goods sold at the PONTEO Activity Park premises. It replaces the complaints policy in effect since 1 January 2016, which was based on legislation since repealed.<\/span><\/p>\n

Article I \u2013 Right to Complain and Definition of a Defect<\/span><\/h2>\n

1.1\u00a0<\/b><\/span><\/span>The Client has the right to the free, proper and timely provision of services within the agreed scope and quality corresponding to the category of a 4* accommodation facility. If a service provided (accommodation, catering, wellness, sports, event) or goods sold has a defect, the Client has the right to make a complaint about it to the Hotel.<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>A defect in a service means a shortfall in the quality, scope or timing of the service provided compared with what was agreed in the contract or in the confirmed booking, or with what is customary for that type of service.<\/span><\/p>\n

1.3\u00a0<\/b><\/span><\/span>The Hotel is not liable for defects caused by the conduct of the Client or persons accompanying the Client, as a result of an unavoidable event (force majeure), or for limitations of which the Client was notified in advance (e.g. an announced partial wellness closure) or for which the Client was given a discount.<\/span><\/p>\n

Article II \u2013 Making a Complaint<\/span><\/h2>\n

2.1\u00a0<\/b><\/span><\/span>The Client shall make a complaint (assert the defect) without undue delay after discovering it \u2013 preferably immediately on site at reception (daily 7:30 a.m. \u2013 10:00 p.m., outside these hours with the employee on duty) or with the manager of the relevant facility, so that immediate remedy can be arranged. A complaint may also be made by e-mail to recepcia@ponteo.sk or in writing at the address of the premises.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>A defect in food or drink must be asserted immediately upon consumption; defects in accommodation (e.g. shortcomings in the cleanliness or equipment of the room on arrival) and in wellness services during their provision. This does not affect a later complaint made in accordance with the statutory requirement of “without undue delay”, but it may make it more difficult to prove and objectively assess the defect.<\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>The Hotel shall draw up, together with the Client, a complaint record (protocol) noting the date the complaint was made, the identification of the Client, a description of the defect, and the requested method of resolution; the Client shall receive a copy. In the case of a complaint made by e-mail, the Hotel shall, in accordance with Section 4(1)(j) of Act No. 108\/2024 Coll., promptly send the Client confirmation of the complaint and of the period within which the defect will be remedied.<\/span><\/p>\n

2.4\u00a0<\/b><\/span><\/span>A complaint about defects in a service used on the basis of a gift voucher shall be made by the Client in accordance with points 2.1 and 2.2; defects in the voucher itself (incorrect value, non-functional code) shall be claimed without undue delay after discovery, no later than the expiry of the voucher’s validity.<\/span><\/p>\n

Article III \u2013 Claims Arising from Defects<\/span><\/h2>\n

3.1\u00a0<\/b><\/span><\/span>In the case of a remediable defect, the Client has the right to have it remedied free of charge, promptly and properly (e.g. fixing a technical fault in the room, supplementing the equipment, remedying the service); if this is unreasonable given the nature of the defect, the Hotel may offer alternative performance, in particular a room change.<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>In the case of a defect that cannot be remedied and that prevents the proper use of the service, the Client has the right to a reasonable discount on the price or the right to withdraw from the contract and demand a refund of the price for services not provided. The Client has the same rights if the Hotel fails to remedy the defect within a reasonable time or if the defect recurs.<\/span><\/p>\n

3.3\u00a0<\/b><\/span><\/span>In the case of a justified complaint about food or drink, the Client has the right to a replacement with faultless food or drink, to a reasonable discount, or to a refund of the price.<\/span><\/p>\n

3.4\u00a0<\/b><\/span><\/span>In the case of a defect in goods, the consumer-buyer has the right to have the defect remedied by repair or replacement; if the Hotel does not remedy the defect within a reasonable period or refuses to do so, the buyer has the right to a reasonable discount on the purchase price or the right to withdraw from the contract (Section 621 et seq. of the Civil Code). The Hotel is liable for a defect that manifests within two years of receipt of the goods; during the first year, the defect is presumed to have existed already at the time of receipt.<\/span><\/p>\n

Article IV \u2013 Handling of the Complaint<\/span><\/h2>\n

4.1\u00a0<\/b><\/span><\/span>The authorised Hotel employee is entitled to decide immediately on the merits of the complaint and on the method of resolving it. The overall period for resolving the complaint, including remedying the defect, may not exceed 30 days from the date it is made; the Hotel shall issue the Client with a written document of the resolution (as a rule by e-mail) no later than within this period.<\/span><\/p>\n

4.2\u00a0<\/b><\/span><\/span>If the Hotel denies liability for the defects, it shall notify the Client in writing of the reasons for the denial. Rejection of the complaint does not affect the Client’s right to contact an alternative dispute resolution body (document No. 5A) or to go to court.<\/span><\/p>\n

4.3\u00a0<\/b><\/span><\/span>This Complaints Policy is published on the Hotel’s website and is available for inspection at reception.<\/span><\/p>\n

This document takes effect on 1 September 2026 and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

5A \u00b7 Information on Alternative Resolution of Consumer Disputes (ADR)<\/span><\/span><\/h1>\n

Information provided by Ponteo s.r.o., with registered office at Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, Insert No. 54495\/B, premises PONTEO Activity Park, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

Article I \u2013 Request for Redress<\/b><\/span><\/span><\/span><\/p>\n

1.1\u00a0<\/b><\/span><\/span>If a consumer is not satisfied with the way the Hotel has handled a complaint, or believes that the Hotel has violated the consumer’s rights, the consumer has the right to contact the Hotel with a request for redress.<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>A request for redress may be sent by e-mail to recepcia@ponteo.sk or by post to the address of the premises, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

Article II \u2013 Proposal to Initiate Alternative Dispute Resolution<\/b><\/span><\/span><\/span><\/p>\n

2.1\u00a0<\/b><\/span><\/span>If the Hotel responds negatively to a request for redress, or fails to respond within 30 days of it being sent, the consumer has the right to file a proposal to initiate alternative dispute resolution under Section 12 of Act No. 391\/2015 Coll. on Alternative Resolution of Consumer Disputes.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>The competent alternative dispute resolution body is the Slovak Trade Inspection, Central Inspectorate SOI, Department for International Relations and Alternative Resolution of Consumer Disputes, Bajkalsk\u00e1 21\/A, P.O. Box 29, 827 99 Bratislava 27, e-mail: ars@soi.sk or adr@soi.sk, www.soi.sk. The consumer may also contact another authorised legal entity listed in the register of alternative dispute resolution bodies kept by the Ministry of Economy of the Slovak Republic (www.mhsr.sk); the choice of body belongs to the consumer.<\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>A proposal may be filed in paper form, electronically, or orally for the record; it may also be filed using the form available on the website of the Slovak Trade Inspection.<\/span><\/p>\n

2.4\u00a0<\/b><\/span><\/span>Alternative dispute resolution applies only to disputes between a consumer and a trader arising from, or related to, a consumer contract, where the value of the dispute exceeds EUR 20. The ADR body may require the consumer to pay a fee for initiating the alternative dispute resolution of up to EUR 5 including VAT. Alternative dispute resolution is generally free of charge and is conducted with the aim of achieving an amicable resolution of the dispute.<\/span><\/p>\n

Article III \u2013 Cross-Border Disputes and Notice Regarding the ODR Platform<\/b><\/span><\/span><\/span><\/p>\n

3.1\u00a0<\/b><\/span><\/span>In cross-border consumer disputes, the consumer may make use of the free assistance of the European Consumer Centre in the Slovak Republic (www.esc-sr.sk).<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>The European Online Dispute Resolution (ODR) platform, established by Regulation (EU) No. 524\/2013, was abolished by Regulation (EU) 2024\/3228 and its operation ended on 20 July 2025. A link to this platform is therefore not provided; this does not affect the alternative dispute resolution options described in Article II.<\/span><\/p>\n

Article IV \u2013 Supervisory Authority<\/b><\/span><\/span><\/span><\/p>\n

4.1\u00a0<\/b><\/span><\/span>Supervision of the trader’s compliance with its obligations towards consumers is carried out by the Slovak Trade Inspection, SOI Inspectorate for the Bratislava Region, Bajkalsk\u00e1 21\/A, P.O. Box 5, 820 07 Bratislava, www.soi.sk.<\/span><\/p>\n

This information takes effect on 1 September 2026 and is published on the website ponteo.sk.<\/span><\/p>\n

6 \u00b7 Cancellation Terms<\/span><\/span><\/h1>\n

Cancellation Terms of\u00a0<\/span>Ponteo s.r.o.<\/b><\/span>, with registered office at Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, Insert No. 54495\/B, for the premises PONTEO Activity Park, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce (hereinafter the “Hotel”). They form an integral part of the General Terms and Conditions and the Terms and Conditions for Organising Events.<\/span><\/p>\n

Article I \u2013 General Rules<\/b><\/span><\/span><\/span><\/p>\n

1.1\u00a0<\/b><\/span><\/span>These Cancellation Terms set out the fees payable when a booking is cancelled by the Client or in the event of a no-show. The cancellation fee is a contractual penalty agreed as lump-sum compensation for the Hotel’s damage caused by blocking capacity and declining other business opportunities.<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>Cancellation is made in writing (by e-mail to recepcia@ponteo.sk, or for events to eventy@ponteo.sk or svadby@ponteo.sk) or through the booking system; the moment the cancellation is received by the Hotel is decisive for determining the amount of the cancellation fee.<\/span><\/p>\n

1.3\u00a0<\/b><\/span><\/span>The Hotel is entitled to set off the cancellation fee against deposits received. If the deposits paid exceed the cancellation fee, the Hotel shall refund the difference within 14 days of receipt of the cancellation to the account from which the payments were made, unless the parties agree otherwise; if the deposits are lower, the Client shall pay the difference within 14 days of receipt of the settlement.<\/span><\/p>\n

1.4\u00a0<\/b><\/span><\/span>If different cancellation terms are stated in the booking confirmation, or in the conditions of a particular rate, stay package or event, they shall prevail over this document.<\/span><\/p>\n

Article II \u2013 Accommodation and Individual Services<\/b><\/span><\/span><\/span><\/p>\n

\n\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n\n\n\n\n\n\n
Type of Booking<\/b><\/span><\/span><\/span><\/td>\nFree Cancellation<\/b><\/span><\/span><\/span><\/td>\nCancellation Fee<\/b><\/span><\/span><\/span><\/td>\n<\/tr>\n<\/thead>\n
Accommodation \u2013 flexible rate<\/span><\/span><\/td>\nup to 48 hours before the day of arrival (by 14:00)<\/span><\/span><\/td>\nless than 48 hours or no-show: price of the first night<\/span><\/span><\/td>\n<\/tr>\n
Accommodation \u2013 non-refundable rate<\/span><\/span><\/td>\nnot possible<\/span><\/span><\/td>\n100% of the price of the stay; the Client is notified of this before completing the booking<\/span><\/span><\/td>\n<\/tr>\n
Stay packages<\/span><\/span><\/td>\nup to 7 days before arrival<\/span><\/span><\/td>\n7 \u2013 2 days: 50% of the package price; less than 48 hours or no-show: 100%<\/span><\/span><\/td>\n<\/tr>\n
Group accommodation bookings (10 or more persons \/ 5 or more rooms)<\/span><\/span><\/td>\nas per the separate contract<\/span><\/span><\/td>\nas per the separate contract, including the rules for reducing the number of persons<\/span><\/span><\/td>\n<\/tr>\n
Tickets for public events (tastings, concerts, barbecues, etc.)<\/span><\/span><\/td>\nup to 72 hours before the event, unless the event description specifies otherwise<\/span><\/span><\/td>\nless than 72 hours or non-attendance: 100% of the admission fee<\/span><\/span><\/td>\n<\/tr>\n
Wellness and sports facility bookings (squash, bowling, group classes, playgrounds, trainer)<\/span><\/span><\/td>\nup to 6 hours before the appointment<\/span><\/span><\/td>\nless than 6 hours or non-attendance: 100% of the service price per the price list<\/span><\/span><\/td>\n<\/tr>\n
Massages and group classes<\/span><\/span><\/td>\nup to 24 hours before the appointment<\/span><\/span><\/td>\nless than 24 hours or non-attendance: 100% of the service price per the price list<\/span><\/span><\/td>\n<\/tr>\n
Restaurant table booking<\/span><\/span><\/td>\nfree of charge at any time before the reservation<\/span><\/span><\/td>\nfor guaranteed menus and gastronomic events, as per the terms of the specific offer<\/span><\/span><\/td>\n<\/tr>\n
Gift vouchers<\/span><\/span><\/td>\nspecial regime \u2013 14-day withdrawal period for distance purchases<\/span><\/span><\/td>\ncancellation does not apply; the voucher lapses once it expires unused<\/span><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

Article III \u2013 Weddings, Celebrations, Conferences and Corporate Events<\/b><\/span><\/span><\/span><\/p>\n

3.1\u00a0<\/b><\/span><\/span>The Client acknowledges that events generally require the exclusive blocking of a substantial part of the Hotel’s capacity, often more than a year in advance, and that the Hotel therefore actively declines other business opportunities for that date. The cancellation fee under this article therefore represents lump-sum compensation for damage (in particular loss of revenue and lost profit); both parties consider its amount to be reasonable.<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>Unless otherwise agreed in the contract, the following cancellation fees apply, calculated from the prices agreed in the contract, whereby\u00a0<\/span>“remaining estimated price”<\/b><\/span>\u00a0means the part of the estimated price not covered by the first deposit payment (booking fee amounting to 20% of the total estimated price of the services):<\/span><\/p>\n

a)\u00a0<\/b><\/span><\/span>more than 60 days before the date: 100% of the first deposit payment;<\/span><\/p>\n

b)\u00a0<\/b><\/span><\/span>from 60 to 31 days (inclusive): 100% of the first deposit payment and 50% of the remaining estimated price;<\/span><\/p>\n

c)\u00a0<\/b><\/span><\/span>30 days or less before the date, including non-attendance by the Client: 100% of the first deposit payment and 80% of the remaining estimated price.<\/span><\/p>\n

3.3\u00a0<\/b><\/span><\/span>For an event agreed less than 60 days before the date, where a single merged deposit payment amounting to 80% of the estimated price is paid, the following cancellation fees shall apply instead of point 3.2; for this purpose, the first deposit payment is deemed to be the amount corresponding to 20% of the estimated price, and the remaining estimated price is deemed to be its unpaid portion:<\/span><\/p>\n

a)\u00a0<\/b><\/span><\/span>more than 30 days before the date: 100% of the first deposit payment; the remainder of the deposit paid shall be refunded to the Client;<\/span><\/p>\n

b)\u00a0<\/b><\/span><\/span>from 30 to 15 days (inclusive): 100% of the first deposit payment and 30% of the remaining estimated price;<\/span><\/p>\n

c)\u00a0<\/b><\/span><\/span>from 14 to 4 days (inclusive): 100% of the first deposit payment and 50% of the remaining estimated price;<\/span><\/p>\n

d)\u00a0<\/b><\/span><\/span>3 days or less before the date, including non-attendance by the Client: 100% of the first deposit payment and 80% of the remaining estimated price.<\/span><\/p>\n

3.4\u00a0<\/b><\/span><\/span>A change of the event date (postponement) is not a matter of right; the Hotel’s consent, the conditions of postponement (e.g. an administrative fee), and the possibility of crediting deposits already paid towards the new date are subject exclusively to an individual written agreement.<\/span><\/p>\n

Indicative Overview \u2013 Cancellation Fee as a Proportion of the Total Estimated Price<\/b><\/span><\/span><\/span><\/p>\n

A \u00b7 Event agreed more than 60 days before the date (point 3.2)<\/b><\/span><\/span><\/span><\/p>\n

\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n
Cancellation by the Client<\/b><\/span><\/span><\/span><\/td>\nCancellation Fee as % of Total Price<\/b><\/span><\/span><\/span><\/td>\n<\/tr>\n<\/thead>\n
more than 60 days before the date<\/span><\/span><\/td>\n\n

20 %<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n

60 \u2013 31 days before the date<\/span><\/span><\/td>\n\n

60 %<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n

30 days or less \/ non-attendance<\/span><\/span><\/td>\n\n

84 %<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

B \u00b7 Event agreed less than 60 days before the date (point 3.3)<\/b><\/span><\/span><\/span><\/p>\n

\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n\n
Cancellation by the Client<\/b><\/span><\/span><\/span><\/td>\nCancellation Fee as % of Total Price<\/b><\/span><\/span><\/span><\/td>\n<\/tr>\n<\/thead>\n
more than 30 days before the date<\/span><\/span><\/td>\n\n

20 %<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n

30 \u2013 15 days before the date<\/span><\/span><\/td>\n\n

44 %<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n

14 \u2013 4 days before the date<\/span><\/span><\/td>\n\n

60 %<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n

3 days or less \/ non-attendance<\/span><\/span><\/td>\n\n

84 %<\/span><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

Article IV \u2013 Special Provisions<\/b><\/span><\/span><\/span><\/p>\n

4.1\u00a0<\/b><\/span><\/span>Shortening a stay after check-in or not using ordered services for reasons attributable to the Client does not give rise to a right to a refund of the price, unless the parties agree otherwise.<\/span><\/p>\n

4.2\u00a0<\/b><\/span><\/span>If the Client is unable to check in for reasons of force majeure demonstrated to the Hotel (a natural event, an official prohibition), the Hotel shall primarily offer a free change of date; if a change is not possible, it shall assess a reduction or waiver of the cancellation fee on an individual basis.<\/span><\/p>\n

4.3\u00a0<\/b><\/span><\/span>Cancellation by the Hotel: the Hotel shall refund all payments received for services not provided within 14 days and shall, where possible, offer an alternative date; this does not affect any further claims of the Client under generally binding legislation.<\/span><\/p>\n

4.4\u00a0<\/b><\/span><\/span>The application of the cancellation fee does not affect the Hotel’s right, as against business Clients, to compensation for damage exceeding the contractual penalty (Section 545(2) of the Civil Code in conjunction with Section 300 et seq. of the Commercial Code).<\/span><\/p>\n

4.5\u00a0<\/b><\/span><\/span>A booking of accommodation, a table, a wellness treatment, a sports facility or an event for a specific date is a contract with an agreed time of performance; the consumer therefore does not have the right to withdraw from the contract within 14 days under Section 19(1)(l) of Act No. 108\/2024 Coll. These Cancellation Terms shall apply.<\/span><\/p>\n

Article V \u2013 Refund Conditions<\/b><\/span><\/span><\/span><\/p>\n

5.1\u00a0<\/b><\/span><\/span>If the Client becomes entitled to a refund of a payment or part thereof (cancellation within the free cancellation period, partial refund after setting off the cancellation fee, cancellation by the Hotel, a service not provided, or an upheld complaint), the Hotel shall refund the relevant amount without undue delay, no later than within 14 days of the day on which the right to a refund arose.<\/span><\/p>\n

5.2\u00a0<\/b><\/span><\/span>The refund shall be made using the same method by which the payment was received: a payment made by payment card through the payment gateway shall be refunded to the same payment card; a payment made by bank transfer shall be refunded to the account from which it was made. A different method of refund is possible only by express agreement with the Client and without charging any additional fees.<\/span><\/p>\n

5.3\u00a0<\/b><\/span><\/span>If a refund to the original means of payment is not technically possible (e.g. an expired card or a closed account), the Client shall notify the Hotel of an IBAN account number to which the payment is to be refunded; in such a case, the period under point 5.1 shall begin to run on the day this information is received.<\/span><\/p>\n

5.4\u00a0<\/b><\/span><\/span>Refunds are made in the euro currency in which the payment was received. The Hotel does not charge any fee for refunding a payment; the Hotel has no influence over, and is not liable for, any exchange-rate differences or fees charged by the Client’s bank.<\/span><\/p>\n

5.5\u00a0<\/b><\/span><\/span>The Hotel shall deduct from the refunded amount the cancellation fee under Articles II and III of these Cancellation Terms and the price of services that have already actually been provided to the Client. The Hotel shall inform the Client of the refund and its amount by e-mail to the address given in the booking.<\/span><\/p>\n

5.6\u00a0<\/b><\/span><\/span>Requests for refunds and questions regarding the status of a refund are received by the Hotel at recepcia@ponteo.sk, or for events at eventy@ponteo.sk or svadby@ponteo.sk.<\/span><\/p>\n

These Cancellation Terms take effect on 1 September 2026 and are published on the website ponteo.sk.<\/span><\/p>\n

7 \u00b7 Personal Data Processing Policy<\/span><\/span><\/h1>\n

Article I \u2013 Controller and Contact<\/span><\/h2>\n

1.1\u00a0<\/b><\/span><\/span>The controller of personal data is\u00a0<\/span>Ponteo s.r.o.<\/b><\/span>, Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, premises PONTEO Activity Park, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce. Contact for data protection matters: data protection officer, e-mail jarinova@ponteo.sk; general contact recepcia@ponteo.sk, tel. +421 2 20 90 90 10.<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>This Policy applies to Hotel guests, visitors to the restaurant, wellness, sports facilities and Bar & Bowling, members of the Ponteo Club, event participants, users of the website ponteo.sk, business partners, and persons entering premises monitored by the CCTV system. It replaces the 2018 Personal Data Protection and Processing Policy and the Privacy Rules for Website Users, whose content it consolidates into a single document.<\/span><\/p>\n

Article II \u2013 Purposes, Legal Bases and Retention Periods<\/span><\/h2>\n
\n\n\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Purpose of Processing<\/b><\/span><\/span><\/span><\/td>\nCategories of Data<\/b><\/span><\/span><\/span><\/td>\nLegal Basis<\/b><\/span><\/span><\/span><\/td>\nRetention Period<\/b><\/span><\/span><\/span><\/td>\n<\/tr>\n<\/thead>\n
Booking and provision of accommodation and related services (restaurant, wellness, sports, bowling, events)<\/span><\/span><\/td>\nidentification and contact details, booking and stay details, payment details, special requests<\/span><\/span><\/td>\nArt. 6(1)(b) GDPR \u2013 contract and pre-contractual relations<\/span><\/span><\/td>\nduration of the contract + limitation periods (generally 4 years)<\/span><\/span><\/td>\n<\/tr>\n
Register of accommodated guests and local accommodation tax<\/span><\/span><\/td>\nfirst name, surname, date of birth, address, document number, length of stay<\/span><\/span><\/td>\nArt. 6(1)(c) GDPR \u2013 Act No. 253\/1998 Coll., Act No. 582\/2004 Coll., Bratislava generally binding regulation<\/span><\/span><\/td>\nfor the period required by legislation and the tax administrator’s audit periods<\/span><\/span><\/td>\n<\/tr>\n
Reporting of foreign nationals’ stay<\/span><\/span><\/td>\ndata as specified in the official form<\/span><\/span><\/td>\nArt. 6(1)(c) GDPR \u2013 Act No. 404\/2011 Coll.<\/span><\/span><\/td>\n5 years<\/span><\/span><\/td>\n<\/tr>\n
Accounting and invoicing<\/span><\/span><\/td>\ninvoicing and payment details<\/span><\/span><\/td>\nArt. 6(1)(c) GDPR \u2013 Act No. 431\/2002 Coll.<\/span><\/span><\/td>\n10 years<\/span><\/span><\/td>\n<\/tr>\n
Handling of inquiries and communication (contact forms, recepcia@, eventy@, svadby@ponteo.sk)<\/span><\/span><\/td>\ncontact details, content of communication<\/span><\/span><\/td>\nArt. 6(1)(b), for general inquiries (f) GDPR<\/span><\/span><\/td>\nresolution + max. 2 years<\/span><\/span><\/td>\n<\/tr>\n
Ponteo Club membership programme<\/span><\/span><\/td>\nidentification and contact details, membership number, history of benefits and credit used<\/span><\/span><\/td>\nArt. 6(1)(b) GDPR \u2013 membership contract; personalised offers only with consent<\/span><\/span><\/td>\nduration of membership + 1 year<\/span><\/span><\/td>\n<\/tr>\n
Direct marketing \u2013 newsletter, offers, greetings<\/span><\/span><\/td>\ne-mail, name, preferences<\/span><\/span><\/td>\nArt. 6(1)(a) GDPR \u2013 consent; for existing customers (f) + Section 116(15) of Act No. 452\/2021 Coll.<\/span><\/span><\/td>\nuntil consent is withdrawn \/ objection is raised, max. 3 years from the last contact<\/span><\/span><\/td>\n<\/tr>\n
CCTV system \u2013 protection of property and safety of persons<\/span><\/span><\/td>\nvideo footage from designated common areas<\/span><\/span><\/td>\nArt. 6(1)(f) GDPR \u2013 legitimate interest<\/span><\/span><\/td>\nmax. 15 days<\/span><\/span><\/td>\n<\/tr>\n
Guest Wi-Fi network<\/span><\/span><\/td>\ntechnical data (MAC address, connection logs)<\/span><\/span><\/td>\nArt. 6(1)(f) GDPR \u2013 legitimate interest in network connectivity and security<\/span><\/span><\/td>\nmax. 6 months<\/span><\/span><\/td>\n<\/tr>\n
Complaints and legal claims<\/span><\/span><\/td>\ncomplaint details, evidence<\/span><\/span><\/td>\nArt. 6(1)(c) and (f) GDPR<\/span><\/span><\/td>\nlimitation periods<\/span><\/span><\/td>\n<\/tr>\n
Photographs and videos from events for promotional purposes<\/span><\/span><\/td>\nlikeness<\/span><\/span><\/td>\ntargeted marketing use of identifiable persons only with consent (Art. 6(1)(a)); reportage-style footage \u2013 legitimate interest with right to object<\/span><\/span><\/td>\nuntil consent is withdrawn \/ upon objection<\/span><\/span><\/td>\n<\/tr>\n
Website operation and cookies<\/span><\/span><\/td>\nonline identifiers, technical data<\/span><\/span><\/td>\nnecessary: Art. 6(1)(f); other: consent (Section 109(8) of Act No. 452\/2021 Coll.)<\/span><\/span><\/td>\nper the Cookie Policy<\/span><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

2.1\u00a0<\/b><\/span><\/span>We carry out profiling and segmentation for marketing purposes (tailoring offers to customer behaviour and preferences) solely on the basis of consent; consent may be withdrawn at any time without affecting other services. We do not carry out automated individual decision-making with legal effects under Art. 22 GDPR.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>For events made to order, the organiser is responsible for being authorised to provide the Hotel with the personal data of participants (names, accommodation preferences, allergy information) and for having informed the participants of the Hotel’s processing of their data in accordance with this Policy.<\/span><\/p>\n

Article III \u2013 Recipients and Transfer to Third Countries<\/span><\/h2>\n

3.1\u00a0<\/b><\/span><\/span>We provide data, to the extent necessary, to the following categories of recipients (processors under Art. 28 GDPR): the operator of the online accommodation booking system (https:\/\/www.ellipsecloud.com\/), the operator of the sports facilities booking and membership system iSport (Va\u0161eWebovky.cz), the e-mailing tool provider Mailchimp (Intuit Inc.), the web-hosting provider and website administrator, payment service providers and banks, an external accounting firm, the CCTV system service provider, lawyers and insurance companies; we provide data to public authorities where there is a statutory obligation to do so. A current, complete list of processors is available on request.<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>In the case of Mailchimp and any other tools based in the USA, data is transferred to a third country; the transfer takes place on the basis of an adequacy decision (the EU-U.S. Data Privacy Framework) or, as applicable, standard contractual clauses under Art. 46 GDPR. Otherwise, we do not transfer data to third countries.<\/span><\/p>\n

Article IV \u2013 Further Information<\/span><\/h2>\n

4.1\u00a0<\/b><\/span><\/span>The provision of data for a booking and accommodation is a contractual requirement; for the register of accommodated guests and reporting of foreign nationals, it is a statutory obligation; without it, the service cannot be provided. Marketing data is provided voluntarily.<\/span><\/p>\n

4.2 <\/b><\/span><\/span>The rights of data subjects and how to exercise them are set out in detail in the Information on the Rights of Data Subjects (Document No. 8), which forms part of this Policy. Information on cookies is provided in the Cookies Policy (Document No. 9). Complete information on the CCTV system is available at the reception desk and on the website.<\/p>\n

This document takes effect on 1 September 2026 and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

8 \u00b7 Information on the Rights of Data Subjects<\/span><\/span><\/h1>\n

Article I \u2013 Your Rights<\/span><\/h2>\n

1.1\u00a0<\/b><\/span><\/span>Right of access (Art. 15):<\/b><\/span>\u00a0you have the right to obtain confirmation as to whether we process your personal data, access to it, and information about the purposes, categories, recipients, retention period and source of the data, as well as a copy of the data processed.<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>Right to rectification (Art. 16):<\/b><\/span>\u00a0we shall correct inaccurate data and complete incomplete data without undue delay.<\/span><\/p>\n

1.3\u00a0<\/b><\/span><\/span>Right to erasure \u2013 the “right to be forgotten” (Art. 17):<\/b><\/span>\u00a0we shall erase your data if it is no longer needed for the purpose for which it was processed, if you withdraw your consent, if you successfully object, or if it was processed unlawfully. This right does not apply where processing is necessary for compliance with a legal obligation (e.g. accounting records, the register of accommodated guests) or for the exercise of legal claims.<\/span><\/p>\n

1.4\u00a0<\/b><\/span><\/span>Right to restriction of processing (Art. 18):<\/b><\/span>\u00a0during verification of the accuracy of the data or the legitimacy of an objection, or if you request restriction instead of erasure.<\/span><\/p>\n

1.5\u00a0<\/b><\/span><\/span>Right to data portability (Art. 20):<\/b><\/span>\u00a0for data processed by automated means on the basis of a contract or consent, we shall provide it to you in a structured, commonly used and machine-readable format, or, where technically feasible, transmit it to another controller.<\/span><\/p>\n

1.6\u00a0<\/b><\/span><\/span>Right to object (Art. 21):<\/b><\/span>\u00a0to processing based on legitimate interest, including the CCTV system and reportage-style photographs from events. You may object to processing for direct marketing purposes at any time, and we shall always cease processing for that purpose.<\/span><\/p>\n

1.7\u00a0<\/b><\/span><\/span>Right to withdraw consent (Art. 7(3)):<\/b><\/span>\u00a0at any time, as easily as it was given \u2013 via the unsubscribe link in every newsletter, in the cookie settings, or by message to jarinova@ponteo.sk; withdrawal does not affect the lawfulness of processing carried out before the withdrawal.<\/span><\/p>\n

1.8\u00a0<\/b><\/span><\/span>Right not to be subject to automated decision-making (Art. 22):<\/b><\/span>\u00a0we do not carry out such decision-making.<\/span><\/p>\n

Article II \u2013 How to Exercise Your Rights<\/span><\/h2>\n

2.1\u00a0<\/b><\/span><\/span>You may submit a request by e-mail to jarinova@ponteo.sk, by post to the address of the premises, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce, or in person at reception. If there is doubt as to the applicant’s identity, we are entitled to request additional identity verification; we will not provide data to a person whose identity we cannot verify.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>We shall handle the request free of charge no later than within one month of receipt; for complex or numerous requests, we may extend this period by a further two months, of which we shall inform you. In the case of manifestly unfounded or excessive requests, we may charge a reasonable fee or refuse the request.<\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>We shall inform recipients to whom the data was disclosed of any rectification, erasure or restriction of processing, unless this proves impossible or involves disproportionate effort.<\/span><\/p>\n

Article III \u2013 Right to Lodge a Complaint<\/span><\/h2>\n

3.1\u00a0<\/b><\/span><\/span>If you believe that the processing of your personal data has violated your rights, you have the right to lodge a complaint with the\u00a0<\/span>Office for Personal Data Protection of the Slovak Republic<\/b><\/span>, Hrani\u010dn\u00e1 12, 820 07 Bratislava 27, www.dataprotection.gov.sk (Section 100 of Act No. 18\/2018 Z. z.). Odpor\u00fa\u010dame obr\u00e1ti\u0165 sa najprv na n\u00e1s \u2013 v\u00e4\u010d\u0161inu podnetov vieme vyrie\u0161i\u0165 priamo a r\u00fdchlej\u0161ie.<\/span><\/p>\n

This document takes effect on 1 September 2026 and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

9 \u00b7 Cookie Policy<\/span><\/span><\/h1>\n

Article I \u2013 What Are Cookies<\/span><\/h2>\n

1.1\u00a0<\/b><\/span><\/span>Cookies are small text files that a website stores in your browser or on your device. The same rules also apply to similar technologies (pixels, local storage, Google Tag Manager tags).<\/span><\/p>\n

Article II \u2013 Consent and How It Is Given<\/span><\/h2>\n

2.1\u00a0<\/b><\/span><\/span>We use technically necessary cookies without consent, on the basis of a legitimate interest in the functional and secure operation of the website. We store all other categories exclusively on the basis of your demonstrable consent given via the cookie banner on your first visit (Section 109(8) of Act No. 452\/2021 Coll.).<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>The cookie banner presents, on its first layer, equally weighted options to ACCEPT ALL and REJECT, together with a SETTINGS option offering granular choice for individual categories. No box is pre-ticked, and until consent is given, non-essential cookies are not stored and their scripts, including tags in Google Tag Manager, are not triggered.<\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>You may change or withdraw your consent at any time by clicking “Cookie Settings” in the footer of the website; withdrawal is as easy as giving consent. We retain a record of consent as proof for the duration of its validity, up to a maximum of 12 months, after which we shall request it again.<\/span><\/p>\n

Article III \u2013 Categories of Cookies Used<\/span><\/h2>\n
\n\n\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n\n
Category<\/b><\/span><\/span><\/span><\/td>\nPurpose<\/b><\/span><\/span><\/span><\/td>\nTools \/ Provider<\/b><\/span><\/span><\/span><\/td>\nDuration<\/b><\/span><\/span><\/span><\/td>\n<\/tr>\n<\/thead>\n
Necessary<\/span><\/span><\/td>\nwebsite functionality, redirection to the booking system, security, storing the consent choice<\/span><\/span><\/td>\nWordPress session cookies, consent tool (CookieYes)<\/span><\/span><\/td>\nsession to 12 months<\/span><\/span><\/td>\n<\/tr>\n
Analytics \/ performance<\/span><\/span><\/td>\nmeasuring website traffic and performance, usage statistics<\/span><\/span><\/td>\nGoogle Analytics, Google Tag Manager (Google Ireland Ltd.)<\/span><\/span><\/td>\nup to 24 months<\/span><\/span><\/td>\n<\/tr>\n
Functional \/ preference<\/span><\/span><\/td>\nremembering language, social media sharing, embedded videos and maps<\/span><\/span><\/td>\nYouTube, Google Maps, social media plugins<\/span><\/span><\/td>\nup to 12 months<\/span><\/span><\/td>\n<\/tr>\n
Marketing \/ advertising<\/span><\/span><\/td>\nad personalisation, remarketing, campaign measurement<\/span><\/span><\/td>\nMeta Pixel, Google Ads<\/span><\/span><\/td>\nup to 24 months<\/span><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

3.1\u00a0<\/b><\/span><\/span>Third-party tools may process data as independent controllers and may transfer it to third countries (in particular the USA); such transfer takes place only with appropriate safeguards under Chapter V of the GDPR (an adequacy decision \u2013 the EU-U.S. Data Privacy Framework, standard contractual clauses).<\/span><\/p>\n

Article IV \u2013 Managing Cookies in Your Browser<\/span><\/h2>\n

4.1\u00a0<\/b><\/span><\/span>You may also delete or block cookies in your browser settings; blocking necessary cookies may limit the functionality of the website, including redirection to the booking system. Information on the rights of data subjects is set out in the Personal Data Processing Policy.<\/span><\/p>\n

This document takes effect on 1 September 2026<\/span>\u00a0<\/b><\/span><\/span>and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

10 \u00b7 Website Terms of Use<\/span><\/span><\/h1>\n

Article I \u2013 Operator and Scope<\/span><\/h2>\n

1.1\u00a0<\/b><\/span><\/span>The website ponteo.sk is operated by Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825. By using the website, the user agrees to these terms of use.<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>The General Terms and Conditions and the relevant special terms and conditions apply to the conclusion of contracts through the website; the Personal Data Processing Policy and the Cookie Policy apply to the processing of personal data.<\/span><\/p>\n

Article II \u2013 Content of the Website<\/span><\/h2>\n

2.1\u00a0<\/b><\/span><\/span>Information on the website is for informational purposes only, unless expressly stated otherwise. Photographs of rooms, wellness facilities and premises are illustrative; the description of the service in the booking confirmation is decisive.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>The operator updates the content on an ongoing basis but does not guarantee its continuous completeness and currency. Obvious errors (in particular in prices) are not binding on the operator.<\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>Protection of the website’s content is governed by the Copyright and Website Content Protection Terms, which form part of these terms of use.<\/span><\/p>\n

Article III \u2013 User Obligations<\/span><\/h2>\n

3.1\u00a0<\/b><\/span><\/span>The user must not: interfere with the security or technical integrity of the website, use automated tools for bulk downloading of content (scraping) without the operator’s consent, make bookings using manifestly false information, disseminate unlawful content through the website, or act in a manner that could harm the operator or third parties.<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>In the event of a breach of these terms of use, the operator is entitled to restrict or block the user’s access to the website and the booking system; this does not affect any claims for damages.<\/span><\/p>\n

Article IV \u2013 Third-Party Links and Availability<\/span><\/h2>\n

4.1\u00a0<\/b><\/span><\/span>The website may contain links to third-party sites (maps, social media, partners). The operator is not liable for their content or for the processing of data on those sites.<\/span><\/p>\n

4.2\u00a0<\/b><\/span><\/span>The operator is not liable for damage caused by unavailability of the website, a network outage, or third-party interference that it could not influence even by exercising professional diligence.<\/span><\/p>\n

This document takes effect on 1 September 2026 and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

11 \u00b7 Information for Consumers on Concluding a Distance Contract<\/span><\/span><\/h1>\n

Before concluding a contract through the website, by e-mail or by telephone, the Hotel provides the consumer with the following information in accordance with the law. Details are set out in the documents referenced under each point, all of which are available on ponteo.sk.<\/span><\/p>\n

\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Information<\/b><\/span><\/span><\/span><\/td>\nContent \/ Where to Find It<\/b><\/span><\/span><\/span><\/td>\n<\/tr>\n<\/thead>\n
Trader<\/span><\/span><\/td>\nPonteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169; premises Staror\u00edmska 1a, 851 10 Bratislava-Rusovce; tel.: +421 2 20 90 90 10, +421 911 44 55 42; e-mail: recepcia@ponteo.sk; events: eventy@ponteo.sk, weddings: svadby@ponteo.sk<\/span><\/span><\/td>\n<\/tr>\n
Main Characteristics of the Service<\/span><\/span><\/td>\ndescription of the room, package, voucher or event in the booking system and in the booking confirmation<\/span><\/span><\/td>\n<\/tr>\n
Total Price<\/span><\/span><\/td>\nprice including VAT and local accommodation tax, shown before the order is submitted; any additional charges (parking, pets) are listed in the price list<\/span><\/span><\/td>\n<\/tr>\n
Payment Terms<\/span><\/span><\/td>\nonline payment by card, card guarantee, bank transfer, cash\/card at reception \u2013 depending on the rate selected (Special Terms and Conditions for Online Bookings, Art. III)<\/span><\/span><\/td>\n<\/tr>\n
Terms of Performance<\/span><\/span><\/td>\ncheck-in from 14:00, check-out by 11:00; the room is held until 18:00 on the day of arrival; details in the Accommodation Rules<\/span><\/span><\/td>\n<\/tr>\n
Cancellation of Booking<\/span><\/span><\/td>\nCancellation Terms \u2013 a single overview for all types of bookings<\/span><\/span><\/td>\n<\/tr>\n
Withdrawal from Contract<\/span><\/span><\/td>\nInformation on Withdrawal from the Contract, including exceptions for bookings for a specific date and the model withdrawal form<\/span><\/span><\/td>\n<\/tr>\n
Liability for Defects and Complaints<\/span><\/span><\/td>\nComplaints Policy; complaints are accepted at reception around the clock<\/span><\/span><\/td>\n<\/tr>\n
Alternative Dispute Resolution<\/span><\/span><\/td>\nInformation on ADR \u2013 the competent body is the Slovak Trade Inspection or another authorised body on the list kept by the Ministry of Economy of the Slovak Republic<\/span><\/span><\/td>\n<\/tr>\n
Codes of Conduct<\/span><\/span><\/td>\nthe Hotel complies with the Code of Ethics published on the website<\/span><\/span><\/td>\n<\/tr>\n
Duration of the Contract<\/span><\/span><\/td>\nthe contract is concluded for the duration of the service provided (stay, event); Ponteo Club membership is governed by the membership terms<\/span><\/span><\/td>\n<\/tr>\n
Language of the Contract<\/span><\/span><\/td>\nSlovak; foreign-language versions are for information only<\/span><\/span><\/td>\n<\/tr>\n
Supervisory Authority<\/span><\/span><\/td>\nSlovak Trade Inspection, SOI Inspectorate for the Bratislava Region, Bajkalsk\u00e1 21\/A, 820 07 Bratislava<\/span><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

This document takes effect on 1 September 2026<\/span>\u00a0<\/b><\/span><\/span>and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

12 \u00b7 Information on Withdrawal from the Contract<\/span><\/span><\/h1>\n

Article I \u2013 Right of Withdrawal from a Distance Contract<\/span><\/h2>\n

1.1\u00a0<\/b><\/span><\/span>A consumer has the right to withdraw from a contract concluded at a distance or away from business premises within 14 days without giving a reason, unless the law provides for an exception. The period begins to run from the day the contract for services is concluded, or from the day the goods are received.<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>Under the Hotel’s terms, the right of withdrawal applies in particular to the purchase of a gift voucher not tied to a specific date and to the distance purchase of goods.<\/span><\/p>\n

Article II \u2013 When the Right of Withdrawal Does NOT Arise<\/span><\/h2>\n

2.1\u00a0<\/b><\/span><\/span>Under Section 19(1) of Act No. 108\/2024 Coll., the consumer\u00a0<\/span>cannot withdraw from a contract<\/b><\/span>\u00a0whose subject matter is the provision of accommodation services for a purpose other than residential purposes, the provision of catering services, or the provision of services related to leisure-time activities, if the service is to be provided at a precisely agreed time or within a precisely agreed period. The right of withdrawal therefore does not arise, in particular, in the case of:<\/span><\/p>\n

a)\u00a0<\/b><\/span><\/span>a booking of accommodation or a stay package for a specific date,<\/span><\/p>\n

b)\u00a0<\/b><\/span><\/span>a booking of a table, a tasting, or a gastronomic event at the restaurant for a specific date,<\/span><\/p>\n

c)\u00a0<\/b><\/span><\/span>the purchase of a ticket to an event with a specific date (concert, barbecue, yoga, tour),<\/span><\/p>\n

d)\u00a0<\/b><\/span><\/span>a booking of a wellness treatment or a sports facility for a specific date,<\/span><\/p>\n

e)\u00a0<\/b><\/span><\/span>a voucher tied to a specific date for the provision of a service.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>Cancellation of such bookings is governed by the Cancellation Terms; these may be more favourable to the consumer than the statutory provisions (e.g. free cancellation up to 48 hours before arrival).<\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>The right of withdrawal also lapses upon full performance of the service, if its provision began with the consumer’s express consent before the withdrawal period expired and the consumer declared that they had been informed of the loss of the right of withdrawal.<\/span><\/p>\n

Article III \u2013 Exercising Withdrawal and Refund of Payments<\/span><\/h2>\n

3.1\u00a0<\/b><\/span><\/span>Withdrawal may be exercised by e-mail to recepcia@ponteo.sk or by post to Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, including by using the model form below. The period is deemed observed if the notice is sent no later than on the last day of the period.<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>The Hotel shall refund all payments received within 14 days of receipt of the withdrawal, using the same method by which they were made; a different method is possible only with the consumer’s consent and without any additional charges.<\/span><\/p>\n

Model Withdrawal Form<\/span><\/h2>\n

(Complete and send this form only if you wish to withdraw from a contract in respect of which you have the right of withdrawal.)<\/i><\/span><\/p>\n

\n\n\n\n<\/colgroup>\n\n\n\n\n\n\n\n\n\n\n
Item<\/b><\/span><\/span><\/span><\/td>\nTo Be Completed by the Consumer<\/b><\/span><\/span><\/span><\/td>\n<\/tr>\n<\/thead>\n
Addressee<\/span><\/span><\/td>\nPonteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava; e-mail: recepcia@ponteo.sk; events: eventy@ponteo.sk, weddings: svadby@ponteo.sk<\/span><\/span><\/td>\n<\/tr>\n
Notice<\/span><\/span><\/td>\nI hereby give notice that I am withdrawing from the contract for the purchase of the following goods \/ the provision of the following service:<\/span><\/span><\/td>\n<\/tr>\n
Subject matter of the contract (voucher \/ order number)<\/span><\/span><\/td>\n<\/td>\n<\/tr>\n
Date of order \/ receipt<\/span><\/span><\/td>\n<\/td>\n<\/tr>\n
Consumer’s name and address<\/span><\/span><\/td>\n<\/td>\n<\/tr>\n
IBAN for refund<\/span><\/span><\/td>\n<\/td>\n<\/tr>\n
Date and signature (if submitted on paper)<\/span><\/span><\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

This document takes effect on 1 September 2026 and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

13 \u00b7 Hotel Code of Ethics<\/span><\/span><\/h1>\n

PONTEO \u2013 “ponte” means bridge, connection, in Latin. Within a single site, we connect the city with nature, work with leisure, activity with relaxation \u2013 and above all, people: family, friends, neighbours and colleagues. This Code of Ethics expresses the values we uphold towards our guests, employees, partners and the Rusovce community, and the commitments you can expect us to honour.<\/span><\/p>\n

Article I \u2013 Relationship with Guests<\/span><\/h2>\n

1.1\u00a0<\/b><\/span><\/span>We treat every guest with respect, without distinction and without any form of discrimination. We expect the same conduct from guests towards our staff and towards other guests.<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>We communicate truthfully: we state prices inclusive of taxes and fees, our photographs and service descriptions correspond to reality, and we display discounts in accordance with the law, including the lowest price over the preceding 30 days.<\/span><\/p>\n

1.3\u00a0<\/b><\/span><\/span>We publish only genuine reviews and references; we do not fabricate them or selectively delete negative reviews.<\/span><\/p>\n

1.4\u00a0<\/b><\/span><\/span>We see complaints as an opportunity to improve \u2013 we resolve them promptly, fairly, and preferably directly on site.<\/span><\/p>\n

Article II \u2013 Relationship with Employees and Partners<\/span><\/h2>\n

2.1\u00a0<\/b><\/span><\/span>We ensure dignified and safe working conditions, do not tolerate harassment or bullying, and support the professional development of our employees.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>We deal fairly with suppliers and pay on time. We neither offer nor accept bribes or disproportionate gifts; ordinary hospitality appropriate to the circumstances is not affected.<\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>Reports of anti-social conduct may be submitted by e-mail to jarinova@ponteo.sk; we guarantee reporters protection from retaliation.<\/span><\/p>\n

Article III \u2013 Responsibility to the Environment and Community<\/span><\/h2>\n

3.1\u00a0<\/b><\/span><\/span>We use energy and water economically, reduce food waste in the restaurant, and favour local and seasonal suppliers in the spirit of our restaurant’s manifesto.<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>We respect our neighbours in Rusovce: we end outdoor events and outdoor musical production no later than 22:00, and we support local community and sports activities.<\/span><\/p>\n

Article IV \u2013 Compliance with the Code<\/span><\/h2>\n

4.1\u00a0<\/b><\/span><\/span>Suggestions or concerns regarding compliance with this Code are received by the Hotel’s management at jarinova@ponteo.sk. We review and respond to every submission.<\/span><\/p>\n

This document takes effect on 1 September 2026 and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

14 \u00b7 Hotel House Rules<\/span><\/span><\/h1>\n

Article I \u2013 Scope of Application and Operating Hours<\/span><\/h2>\n

1.1\u00a0<\/b><\/span><\/span>These House Rules apply throughout the PONTEO Activity Park premises, Staror\u00edmska 1a, Bratislava-Rusovce: in the hotel building, the restaurant, Bar & Bowling, the wellness area, the sports centre, the outdoor playgrounds, the outdoor area of the premises and the car park, for all visitors. Accommodated guests are additionally subject to the Accommodation Rules, and wellness visitors to the Wellness Visitor Rules.<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>The premises are open to the public during the operating hours of the individual facilities, published on the website and at the entrances (reception and restaurant daily 7:30 a.m. \u2013 10:00 p.m., sports centre and outdoor playgrounds 7:30 a.m. \u2013 10:00 p.m., wellness and Bar & Bowling according to the current schedule). Outside operating hours, access is prohibited to unauthorised persons.<\/span><\/p>\n

Article II \u2013 Rules of Conduct on the Premises<\/span><\/h2>\n

2.1\u00a0<\/b><\/span><\/span>Visitors shall conduct themselves so as not to endanger or restrict others, not to damage property, and to respect the instructions of staff. Night-time quiet applies throughout the premises from 10:00 p.m. to 7:00 a.m.; outdoor musical production ends no later than 10:00 p.m.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>Smoking, including electronic cigarettes, is prohibited in all indoor areas (Act No. 377\/2004 Coll.); smoking is permitted only in designated outdoor areas.<\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>Access is prohibited to persons visibly under the influence of alcohol or other intoxicating substances, and bringing in weapons, pyrotechnics and hazardous substances is prohibited. Animals may move about the premises only on a leash and accompanied by an adult; animals are not permitted in the restaurant, wellness area or sports facilities, unless the operating rules of the facility provide otherwise.<\/span><\/p>\n

2.4\u00a0<\/b><\/span><\/span>Children on the children’s playground, sports facilities and water attractions must be accompanied and supervised by an adult responsible for them; children under 10 must not be left unsupervised anywhere on the premises.<\/span><\/p>\n

2.5\u00a0<\/b><\/span><\/span>Lighting fires and grilling are permitted only in designated areas and as part of events organised by the Hotel.<\/span><\/p>\n

2.6\u00a0<\/b><\/span><\/span>Commercial photography and filming on the premises, the distribution of flyers, or the sale of goods are permitted only with the prior consent of the Hotel’s management.<\/span><\/p>\n

Article III \u2013 Car Park and Liability<\/span><\/h2>\n

3.1\u00a0<\/b><\/span><\/span>The car park serves visitors to the premises during their visit. The Hotel is liable for damage to vehicles parked in the car park and to their accessories pursuant to Section 435 of the Civil Code; it is not liable for items left in a vehicle that are not accessories thereof. A claim for damages must be asserted with the Hotel without undue delay, no later than 15 days from the day on which the injured party became aware of the damage (Section 436 of the Civil Code); we recommend reporting any damage to reception immediately.<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>A visitor is liable for damage caused on the premises by the visitor, persons accompanying the visitor, or the visitor’s animal. Accidents and damage-causing events must be reported to reception without delay.<\/span><\/p>\n

3.3\u00a0<\/b><\/span><\/span>Selected areas of the premises are monitored by a CCTV system for the protection of property and the safety of persons; information on the processing of personal data is available at reception and on the website.<\/span><\/p>\n

Article IV \u2013 Breach of the Rules<\/span><\/h2>\n

4.1\u00a0<\/b><\/span><\/span>A person who, despite a warning, breaches these House Rules, endangers safety, or disrupts order may be removed from the premises by staff without any right to a refund of the admission fee or service price; in the event of suspected commission of a misdemeanour or criminal offence, the police will be called.<\/span><\/p>\n

This document takes effect on 1 September 2026 and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

15 \u00b7 Hotel Accommodation Rules<\/span><\/span><\/h1>\n

Article I \u2013 Check-in and Accommodation<\/span><\/h2>\n

1.1\u00a0<\/b><\/span><\/span>The Hotel shall accommodate only a guest who properly checks in: immediately upon arrival, the guest shall present to the receptionist an identity card, passport or other valid identity document, to the extent necessary for entry in the register of accommodated guests, and, for foreign nationals, to the extent required by Act No. 404\/2011 Coll. Upon check-in, the guest shall sign a registration card, which contains details of the stay, the method of payment, and the consent referred to in point 4.4.<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>Upon check-in, the Hotel shall issue the guest with an accommodation card or room key card stating the guest’s name, room number, length of stay and room-release time; on re-entry, the guest shall identify themselves using this card or key card.<\/span><\/span><\/p>\n

1.3\u00a0<\/b><\/span><\/span>The room is available to the guest from 14:00 on the day of arrival. For a booking that is not guaranteed by advance payment or a payment card, the Hotel shall hold the room until 18:00 on the day of arrival; after that time, it is entitled to release the room for sale. For a guaranteed booking, the room is held until the end of reception’s operating hours, regardless of the time of arrival.<\/span><\/span><\/p>\n

1.4\u00a0<\/b><\/span><\/span>Reception operates daily from 7:30 a.m. to 10:00 p.m. A guest expecting to arrive after 10:00 p.m. is obliged to notify the Hotel of this no later than by 18:00 on the day of arrival; in that case, the Hotel shall arrange a method for handing over the key. Without such notification, the Hotel is not liable for the impossibility of check-in after reception’s operating hours end, and this does not affect the Hotel’s entitlement to the price of the services ordered.<\/span><\/span><\/p>\n

1.5\u00a0<\/b><\/span><\/span>The guest shall vacate the room by 11:00 on the last day of the stay. In the event of later vacation, the Hotel is entitled to charge a late check-out fee according to the price list, or, for vacation after 18:00, the price of an additional night. Early arrival before 14:00 is possible depending on current occupancy, or for a fee according to the price list. A guest who checks in before 6:00 a.m. shall pay the price of accommodation for the entire preceding night.<\/span><\/span><\/p>\n

1.6\u00a0<\/b><\/span><\/span>In exceptional cases, the Hotel may offer the guest accommodation other than that agreed, provided it does not differ materially from the confirmed booking. In the event of an extended stay, the Hotel may also offer a different room of the same or a higher category.<\/span><\/p>\n

Article II \u2013 Rules of Stay<\/span><\/h2>\n

2.1\u00a0<\/b><\/span><\/span>The guest shall observe night-time quiet between 10:00 p.m. and 7:00 a.m. This does not affect events held indoors at the Hotel under a contract, whose end time is determined by the event contract.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>Smoking, including electronic cigarettes, is prohibited in all indoor areas; smoking is permitted only in designated areas. In the event of a breach of this prohibition, the Hotel is entitled to charge the cost of disinfecting the room according to the price list and to settle it in accordance with point 4.4.<\/span><\/span><\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>Dogs and other domestic animals may be accommodated only with the Hotel’s prior consent, for a fee according to the price list, and accompanied by an adult; an animal must not be left unattended in the room or in any other areas of the Hotel. The guest is liable for damage caused by the animal.<\/span><\/p>\n

2.4\u00a0<\/b><\/span><\/span>The guest may not, without management’s consent, move room or common-area furnishings, or make alterations or interventions to the electrical wiring or other installations. The use of\u00a0<\/span>one’s own electrical appliances is not permitted (e.g. a fan heater, microwave, electric hotplate, etc.)<\/b><\/span>, with the exception of personal hygiene appliances (electric shaver, hairdryer, etc.) and chargers for ordinary electronic devices.<\/span><\/p>\n

2.5\u00a0<\/b><\/span><\/span>Visits by non-accommodated persons to rooms are permitted only with the consent of the reception staff, upon presentation of an identity document, between 8:00 a.m. and 10:00 p.m. Before leaving the room, the guest shall turn off the taps, switch off the lights, lock the door, and hand in the key or electronic key card at reception.<\/span><\/p>\n

2.5\u00a0<\/b><\/span><\/span>Children under 10 must not be left unsupervised by an adult in the room or in any other areas of the Hotel; age rules under the relevant operating rules apply in the wellness area and sports centre.<\/span><\/p>\n

Article III \u2013 Liability<\/span><\/h2>\n

3.1\u00a0<\/b><\/span><\/span>The Hotel is liable for items brought in by the guest pursuant to Section 433 et seq. of the Civil Code, if they were stored in the place designated for that purpose or where such items are customarily kept. The Hotel is liable without limitation for money, jewellery and other valuables only if it accepted them for safekeeping at reception against a receipt. A claim for damages must be asserted without undue delay, no later than 15 days from the day on which the guest became aware of the damage (Section 436 of the Civil Code).<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>The Hotel is liable for guests’ vehicles parked in the Hotel’s car park and their accessories pursuant to Section 435 of the Civil Code; it is not liable for items left in a vehicle that are not accessories thereof. Please do not leave valuables in your vehicle.<\/span><\/p>\n

3.3\u00a0<\/b><\/span><\/span>The guest is fully liable for damage caused to the Hotel’s property by the guest, accompanying persons, or an animal, in accordance with the relevant provisions of the Civil Code.<\/span><\/p>\n

Article IV \u2013 Payments, Common Areas and Complaints<\/span><\/h2>\n

4.1<\/b><\/span>\u00a0Za ubytovanie a poskytnut\u00e9 slu\u017eby hos\u0165 uhrad\u00ed cenu pod\u013ea platn\u00e9ho cenn\u00edka. Cena ubytovania je splatn\u00e1 pri n\u00e1stupe, ak nebolo dohodnut\u00e9 inak. Doplnkov\u00e9 slu\u017eby \u010derpan\u00e9 po\u010das pobytu s\u00fa splatn\u00e9 pri odhl\u00e1sen\u00ed, pri pobyte dlh\u0161om ako sedem dn\u00ed najnesk\u00f4r po uplynut\u00ed ka\u017ed\u00e9ho za\u010dat\u00e9ho t\u00fd\u017ed\u0148a; \u00fa\u010det je splatn\u00fd pri predlo\u017een\u00ed. Cenn\u00edk je k nahliadnutiu na recepcii a zverejnen\u00fd na webovej str\u00e1nke.<\/span><\/p>\n

4.2<\/b><\/span>\u00a0Garancia platby. Hotel je pri prihl\u00e1sen\u00ed opr\u00e1vnen\u00fd po\u017eadova\u0165 garanciu platby za slu\u017eby \u010derpan\u00e9 po\u010das pobytu, a to formou predautoriz\u00e1cie (blok\u00e1cie) sumy na platobnej karte hos\u0165a alebo formou hotovostn\u00e9ho depozitu. V\u00fd\u0161ka garancie je [doplni\u0165: napr. 50 \u20ac za ka\u017ed\u00fa noc pobytu, najmenej 100 \u20ac a najviac 300 \u20ac]. Predautorizovan\u00e1 suma nie je platbou; hotel ju po vy\u00fa\u010dtovan\u00ed pobytu uvo\u013e\u0148uje, pri\u010dom sp\u00e4tn\u00e9 spr\u00edstupnenie sumy na \u00fa\u010dte hos\u0165a vykon\u00e1va banka hos\u0165a, spravidla do 30 dn\u00ed odo d\u0148a uvo\u013enenia. Hotovostn\u00fd depozit hotel vr\u00e1ti pri odhl\u00e1sen\u00ed proti vydan\u00e9mu dokladu o jeho prijat\u00ed.<\/span><\/p>\n

4.3<\/b><\/span>\u00a0Ak hos\u0165 garanciu pod\u013ea bodu 4.2 neposkytne, hotel neumo\u017en\u00ed \u00fa\u010dtovanie doplnkov\u00fdch slu\u017eieb na izbu; tieto sa v takom pr\u00edpade uhr\u00e1dzaj\u00fa bezprostredne pri ich \u010derpan\u00ed. N\u00e1rok hos\u0165a na ubytovanie t\u00fdm nie je dotknut\u00fd. Hotel je opr\u00e1vnen\u00fd obmedzi\u0165 \u00fa\u010dtovanie na izbu aj po\u010das pobytu, ak \u010derpan\u00e9 slu\u017eby prev\u00fd\u0161ia v\u00fd\u0161ku poskytnutej garancie.<\/span><\/p>\n

4.4<\/b><\/span>By signing the registration card, the guest authorises the Hotel to charge the payment card provided for any claims arising in connection with the stay that were not settled at check-out, in particular the price of invoiced additional services, a late check-out fee, the cost of disinfecting the room in the event of a breach of the smoking ban, and compensation for damage under point 3.3. The Hotel shall inform the guest of the settlement made, together with the invoice, at the e-mail address given on the registration card.<\/span><\/p>\n

4.5<\/b><\/span>\u00a0Ak cenu ubytovania uhr\u00e1dza tretia osoba (najm\u00e4 zamestn\u00e1vate\u013e alebo objedn\u00e1vate\u013e podujatia), hotel pri prihl\u00e1sen\u00ed ozn\u00e1mi hos\u0165ovi rozsah slu\u017eieb hraden\u00fdch tre\u0165ou osobou. Slu\u017eby nad tento rozsah uhr\u00e1dza hos\u0165 s\u00e1m a vz\u0165ahuj\u00fa sa na ne body 4.2 a\u017e 4.4.<\/span><\/p>\n

4.6<\/b><\/span>The use of the wellness area, fitness centre, squash courts, bowling alley and outdoor playgrounds is governed by the relevant operating and visitor rules. Bringing one’s own food and drink into the restaurant and dining areas is not permitted, unless the guest agrees otherwise with the Hotel; this does not apply to baby food and food that is medically necessary.<\/span><\/p>\n

4.7<\/b><\/span>\u00a0S\u0165a\u017enosti, podnety a reklam\u00e1cie prij\u00edma recepcia v prev\u00e1dzkovom \u010dase, mimo neho slu\u017ebukonaj\u00faci zamestnanec, a vedenie hotela; postup vybavenia upravuje Reklama\u010dn\u00fd poriadok.<\/span><\/p>\n

Article V \u2013 Termination of Accommodation<\/span><\/h2>\n

5.1\u00a0<\/b><\/span><\/span>A guest may<\/span><\/span>\u00a0<\/b><\/span><\/span>terminate the<\/span>\u00a0<\/b><\/span><\/span>accommodation contract before the expiry of the agreed period; the consequences are governed by the Cancellation Terms (Section 759(1) of the Civil Code).<\/span><\/span><\/p>\n

5.2\u00a0<\/b><\/span><\/span>If a guest grossly breaches these Accommodation Rules or, despite a warning, grossly violates good morals on the Hotel’s premises, the Hotel may withdraw from the contract before the expiry of the agreed period (Section 759(2) of the Civil Code); this does not affect the Hotel’s entitlement to the price of the services ordered.<\/span><\/span><\/p>\n

5.3\u00a0<\/b><\/span><\/span>The processing of guests’ personal data, including data provided on the registration card, is governed by the Personal Data Processing Policy published on the website.\u00a0<\/span><\/span>This document takes effect on 1 September 2026 and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

16 \u00b7 Wellness Visitor Rules<\/span><\/span><\/h1>\n

Article I \u2013 Admission and Operating Hours<\/span><\/h2>\n

1.1\u00a0<\/b><\/span><\/span>PONTEO Wellness (sauna world with whirlpool, energy pyramid, massages) is open: Wednesday \u2013 Friday 5:00 p.m. \u2013 10:00 p.m., Saturday \u2013 Sunday 3:00 p.m. \u2013 10:00 p.m., Monday and Tuesday by appointment; massages Wednesday \u2013 Sunday 1:00 p.m. \u2013 10:00 p.m. Current hours and dates for private rentals and programmes (Wellness for Ladies, private corporate wellness) are published on the website. Last admission is no later than 60 minutes before closing.<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>Admission is possible upon payment of the entrance fee according to the price list, with a Ponteo Club membership, or for accommodated guests under the terms of their stay. Wellness capacity is limited; staff may temporarily suspend admission once capacity is reached or during private bookings.<\/span><\/p>\n

1.3\u00a0<\/b><\/span><\/span>Admission is not permitted for persons under the influence of alcohol or intoxicating substances, persons with a communicable disease, open wounds or skin infections, and persons whose condition manifestly endangers the safety or hygiene of the facility.<\/span><\/p>\n

1.4\u00a0<\/b><\/span><\/span>Children under 16 are admitted only when accompanied by an adult and only during the times designated for that purpose. Persons with cardiovascular conditions, high blood pressure or epilepsy, and pregnant women, are advised to consult a doctor before using the saunas, whirlpool and cooling treatments; use of the wellness facilities is at the user’s own risk.<\/span><\/p>\n

Article II \u2013 Hygiene and Rules of Use<\/span><\/h2>\n

2.1\u00a0<\/b><\/span><\/span>Before entering the sauna world and whirlpool, a visitor is required to shower thoroughly. Access to the wellness area is without outdoor footwear, in clean, non-slip footwear designated for that purpose.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>In the saunas, visitors must always sit on their own towel or sheet. The regime of individual zones (textile \/ non-textile) is indicated at the entrance. Swimwear is compulsory in the whirlpool.<\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>In the wellness area it is prohibited to: consume one’s own food and drinks in glass containers, smoke, photograph or film other persons, jump into the whirlpool, shave, dye hair, or use one’s own scrubs or essences in the saunas, run on wet surfaces, or disturb others through loud behaviour.<\/span><\/p>\n

2.4\u00a0<\/b><\/span><\/span>Sauna rituals and infusion ceremonies are performed exclusively by staff. Use of the energy pyramid is subject to staff instructions and the recommended duration of stay; it is not a healthcare service and does not replace medical care.<\/span><\/p>\n

Article III \u2013 Storage of Belongings and Liability<\/span><\/h2>\n

3.1\u00a0<\/b><\/span><\/span>Lockable changing-room lockers are provided for storing belongings. Money, jewellery and other valuables do not belong in the lockers \u2013 reception provides safekeeping for these (against a receipt); the Hotel is liable without limitation for valuables only if it accepted them for safekeeping (Section 434 of the Civil Code).<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>Visitors use the wellness facilities at their own risk and in a manner appropriate to their intended purpose. Any injury or damage to equipment must be reported to staff without delay.<\/span><\/p>\n

3.3\u00a0<\/b><\/span><\/span>A visitor is liable for damage caused by a breach of these Rules; in the event of a serious or repeated breach, the visitor may be removed from the wellness area without any right to a refund of the entrance fee.<\/span><\/p>\n

Article IV \u2013 Booking Massages and Treatments<\/span><\/h2>\n

4.1\u00a0<\/b><\/span><\/span>We recommend booking massages and treatments in advance at reception or online. Guests should arrive 10 minutes before a treatment; lateness is counted as part of the treatment time. Cancellation of a booking is governed by the Cancellation Terms (free of charge up to 24 hours before the appointment, consistent with the Ponteo Club terms).<\/span><\/p>\n

This document takes effect on 1 September 2026 and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

17 \u00b7 Terms of Use for Gift Vouchers<\/span><\/span><\/h1>\n

Article I \u2013 Types of Vouchers and Validity<\/span><\/h2>\n

1.1\u00a0<\/b><\/span><\/span>The Hotel issues:<\/span><\/p>\n

a)<\/b><\/span><\/span>\u00a0value vouchers for the amount stated on the voucher, usable for all of the Hotel’s services, and<\/span><\/p>\n

b)<\/b><\/span><\/span>\u00a0service vouchers for a specific service or package (a stay, wellness admission, a tasting menu).<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>A voucher is valid for 12 months from the date of issue, unless a different validity period is stated on the voucher. Upon expiry, the voucher lapses and any unused value is forfeited without entitlement to compensation; the purchaser is notified of this at the time of purchase. The Hotel may allow an extension of validity, upon request submitted before expiry, for a fee according to the price list.<\/span><\/p>\n

Article II \u2013 Redemption<\/span><\/h2>\n

2.1\u00a0<\/b><\/span><\/span>The voucher is redeemed by presenting the unique code when booking (we recommend entering the code already when creating the booking) or when paying at reception. The use of services subject to capacity constraints (accommodation, treatments, tastings) is subject to availability on the requested date; we recommend booking well in advance.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>A value voucher may also be redeemed in part; the Hotel keeps a record of the remaining balance against the voucher code until it expires. If the price of the service used exceeds the value of the voucher, the holder shall pay the difference. The voucher is not exchangeable for cash, and the balance cannot be exchanged for cash.<\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>The voucher is transferable; the Hotel shall provide the service to the person presenting a valid code. Combining multiple vouchers in a single payment is possible; combining vouchers with discounts and Ponteo Club membership benefits is governed by the terms of the specific offer.<\/span><\/p>\n

Article III \u2013 Loss, Theft and Complaints<\/span><\/h2>\n

3.1\u00a0<\/b><\/span><\/span>We recommend reporting the loss or theft of a voucher to the Hotel without delay, stating the purchase details; the Hotel shall block the voucher and issue a replacement, provided it has not already been used. The Hotel is not liable for use of the voucher by a third party before the loss is reported.<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>A non-functional code or a discrepancy in the details on the voucher shall be claimed by the holder in accordance with the Complaints Policy; the Hotel shall arrange a remedy without delay.<\/span><\/p>\n

3.3\u00a0<\/b><\/span><\/span>Cancellation of a booking made using a voucher is governed by the Cancellation Terms; in the event of timely cancellation, the amount used is credited back to the voucher within its period of validity.<\/span><\/p>\n

This document takes effect on 1 September 2026 and is published on the website ponteo.sk. Operator: Ponteo s.r.o., Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Company ID (I\u010cO): 44 395 825, VAT ID (I\u010c DPH): SK2022684169, premises PONTEO, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

18 \u00b7 Legal Information (Imprint)<\/span><\/span><\/h1>\n

The payment gateway requires the operator’s invoicing details to be clearly stated directly on the website, ideally in the footer, and not only in the GTC. The following text is ready for direct insertion.<\/span><\/p>\n

Operator of the Website and Service Provider<\/b><\/span><\/span><\/span><\/p>\n

1.1\u00a0<\/b><\/span><\/span>Trade name: Ponteo s.r.o. \u00b7 Registered office: Ru\u017eov\u00e1 dolina 8, 821 09 Bratislava, Slovak Republic \u00b7 Place of business: PONTEO Activity Park, Staror\u00edmska 1a, 851 10 Bratislava-Rusovce.<\/span><\/p>\n

1.2\u00a0<\/b><\/span><\/span>Company ID (I\u010cO): 44 395 825 \u00b7 Tax ID (DI\u010c): 2022684169 \u00b7 VAT ID (I\u010c DPH): SK2022684169 \u00b7 Registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, Insert No. 54495\/B.<\/span><\/p>\n

1.3\u00a0<\/b><\/span><\/span>Bank details: IBAN SK47 1111 0000 0010 4034 2018.<\/span><\/p>\n

1.4\u00a0<\/b><\/span><\/span>Contact: recepcia@ponteo.sk \u00b7 tel. +421 2 20 90 90 10, +421 911 44 55 42 \u00b7 events: eventy@ponteo.sk \u00b7 weddings and celebrations: svadby@ponteo.sk \u00b7 data protection: jaros@ponteo.sk.<\/span><\/p>\n

Supervisory Authorities<\/b><\/span><\/span><\/span><\/p>\n

2.1\u00a0<\/b><\/span><\/span>Slovak Trade Inspection, SOI Inspectorate for the Bratislava Region, Bajkalsk\u00e1 21\/A, P.O. Box 5, 820 07 Bratislava, www.soi.sk \u2013 supervision of consumer protection under Act No. 108\/2024 Coll.<\/span><\/p>\n

2.2\u00a0<\/b><\/span><\/span>Bratislava Regional Public Health Authority, Ru\u017einovsk\u00e1 8, 820 09 Bratislava \u2013 supervision of hygiene conditions for accommodation, wellness and catering services.<\/span><\/p>\n

2.3\u00a0<\/b><\/span><\/span>Office for Personal Data Protection of the Slovak Republic, Hrani\u010dn\u00e1 12, 820 07 Bratislava, www.dataprotection.gov.sk \u2013 supervision of personal data processing.<\/span><\/p>\n

Payment Methods and Payment Security<\/b><\/span><\/span><\/span><\/p>\n

3.1\u00a0<\/b><\/span><\/span>Online payments are processed through the secure payment gateway of a certified payment service provider. The Hotel does not have access to the Client’s full payment card details; this data is processed exclusively by the payment service provider in accordance with the PCI DSS security standard.<\/span><\/p>\n

3.2\u00a0<\/b><\/span><\/span>Accepted payment methods are shown in the booking system before the order is completed. Prices are stated in euros (EUR), including VAT.<\/span><\/p>\n

This document takes effect on 1 September 2026 and is published on the website ponteo.sk.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

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